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About the Role

Armanino offers a career path where individuals can pursue challenges aligned with their passions and industries of interest. Recognized among the top 20 largest accounting and consulting firms and a Best Place to Work, Armanino provides a supportive community to foster ideas, build skills, and expand professional networks. The company promotes a unique work environment that integrates personal life with career, supporting employee growth through access to a network of smart and supportive individuals.

Responsibilities

Respond to technical requests in person or electronically
Diagnose and resolve hardware and software issues
Install, configure, and troubleshoot Windows 11 laptops, network issues, mobile devices, and applications
Maintain passwords, data integrity, and file security within the desktop environment
Advise users on appropriate actions
Follow standard service desk procedures
Maintain strong documentation
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route incidents, problems, and requests, and document resolutions
Research questions using available information resources
Stay current with system information, changes, and updates
Maintain conference room equipment
Manage onsite inventory
Maintain a high level of customer service and communications in person and remotely

Requirements

Associate degree with a major in Computer Science or MIS, or equivalent work experience
Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
Working knowledge of fundamental operations of relevant software, hardware, and other equipment
Experience setting up and supporting remote users
Proficiency in customer service practices and a customer-oriented approach
Ability to diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations
Willingness to travel and cover multiple offices
Strong oral and written communication skills
Excellent attention to detail

Skills

MCP certification
A+ certification
ServiceNow
CCH Axcess
Caseware
SurePrep
MacBooks support
Jamf
Windows 11
Network troubleshooting
Mobile device support
Hardware diagnosis
Software diagnosis
Data integrity
File security
Documentation
Root-cause analysis
Post-mortem evaluations
Oral communication
Written communication
Attention to detail

Location

San Francisco
City of Los Angeles
Multiple offices (travel required)

Work Type

Flexible work arrangements

Experience Level

2+ years in IT Service Desk or Desktop Support

Education Level

Associate degree in Computer Science or MIS
Equivalent work experience

Benefits

Medical
Dental
Vision
Generous PTO plan
Paid sick time
Flexible work arrangements
401K with Profit Sharing
Wellness program
Generous parental leave
11 paid holidays

About the Company

Among the top 20 Largest Accounting and Consulting Firms in the Nation
One of the Best Places to Work
Brand name for Armanino LLP and Armanino Advisory LLC, independently owned entities
Armanino LLP is a licensed independent CPA firm providing attest services
Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services
One of the top 25 largest independent accounting and business consulting firms in the United States
Nationwide leader serving privately held companies, private individuals, nonprofit organizations, and public entities

Equal Opportunity

Provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Complies with applicable federal, state, and local laws governing nondiscrimination in employment in every company location.
Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
For San Francisco positions, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant.
For Los Angeles positions, Armanino will consider for employment all qualified applicants, including those with criminal histories, consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.