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About the Role

The Senior Solutions Consultant for the Media, Entertainment, Gaming, and Sports (MEGS) segment serves as a trusted advisor to prospective customers during the sales process, providing product expertise, strategic vision, and best practices. This role involves technical thought leadership across the MEGS vertical and various markets, blending storytelling with technical value delivery to build customer confidence. It offers an opportunity to expand thought leadership, partner with sales, marketing, security, and product teams, and mentor other Solutions Consultants. The role involves positioning new BrazeAI capabilities to sophisticated customers and contributing to product strategy, marketing, pricing, and packaging decisions.

Responsibilities

Service the Americas book of business.
Provide extensive product expertise, strategic vision, and best practices to prospective customers.
Lay strong foundations for long-term partnerships, starting pre-sales.
Serve as a technical thought leader across the MEGS vertical, customer types, and geographic markets.
Blend storytelling and sales with technical value delivery for customers.
Build prospective customer confidence in Braze's capabilities and team during the sales process.
Partner with Braze’s sales, marketing, security, and product teams.
Mentor Solutions Consultants on the team.
Position new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers.
Contribute to product strategy sessions, marketing positioning decisions, pricing, and packaging.

Requirements

Experience in Pre-sales Engineering, Technical Account Management, or Customer Success.
High level of curiosity about all things tech.
Exemplary written communication skills.
Exemplary verbal communication skills.
Unparalleled follow-up skills.
Ability to listen and understand customer problems.
Demonstrated team player.
High level of intellectual curiosity.
Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
Domain knowledge of two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (even just HTML).
Prepared to set a high bar for self and others.
Act with autonomy.
Demonstrate accountability.
Be open to new perspectives.
Driven to solve exhilarating challenges.
Possess a bias toward action in the face of change.

Skills

Product expertise
Strategic vision
Storytelling
Sales
Technical thought leadership
Written communication
Verbal communication
Follow-up
Listening
Teamwork
Intellectual curiosity
AI
SaaS
Mobile
APIs
Marketing Automation
Marketing Analytics
Programming (HTML)

Location

San Francisco office
Remote
Hybrid

Work Type

Remote
Hybrid

Experience Level

Senior level
Prior experience in Pre-sales Engineering, Technical Account Management, or Customer Success
Experience selling into accounts with sophisticated Pre-sales Consulting or Sales Engineering teams

Salary/Compensations

Expected pay range: $83,300-$119,000/year (United States)
Expected On Target Earnings (OTE): $119,000-$170,000/year (including bonus or commission)

Benefits

Competitive compensation that may include equity
Retirement plans
Employee Stock Purchase Plans
Flexible paid time off
Comprehensive medical benefits
Comprehensive dental benefits
Comprehensive vision benefits
Life insurance
Disability benefits
Family services including fertility benefits
Equal paid parental leave
Professional development supported by formal career pathing
Professional development supported by learning platforms
Yearly learning stipend
Curated in-office employee experience to foster community, team connections, and innovation
Opportunities to give back to the community, including an annual company-wide Volunteer Week
Donation matching
Employee Resource Groups
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is a leading customer engagement platform empowering brands to Be Absolutely Engaging™.
Helps brands deliver great customer experiences that drive value for consumers and businesses.
Built on composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features.
Enables cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.
Consistently recognized as a Leader in marketing technology by industry analysts.
Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Recognized as a 2026 Best Places to Work by Built In.
Named a 2025 America’s Greenest Companies by Newsweek.
Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Certified as a Great Place to Work® in the U.S., UK, Australia, and Singapore.
Headquartered in New York with global offices.

Equal Opportunity

Braze is an Equal Opportunity Employer.
Strives to create equitable growth and opportunities inside and outside the organization.
Committed to offering all candidates a fair, accessible, and inclusive experience.
Recruiting practices are inclusive regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Encourages candidates to apply even if they do not meet 100% of the criteria.