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About the Role

Braze seeks a Senior Solutions Consultant for the Media, Entertainment, Gaming, and Sports (MEGS) segment in the Americas. This role serves as a trusted advisor to prospective customers during the sales process, providing product expertise, strategic vision, and best practices to establish long-term partnerships. The Senior Solutions Consultant acts as a technical thought leader across the MEGS vertical, various customer types, and geographic markets, blending storytelling with technical value delivery to build confidence in Braze's capabilities. This position offers an opportunity to expand thought leadership, partner with sales, marketing, security, and product teams, and mentor other Solutions Consultants. It requires experience in Pre-sales Engineering, Technical Account Management, or Customer Success, along with a high level of curiosity about technology.

Responsibilities

Serve as a trusted advisor to prospective customers during the sales process
Provide extensive product expertise, strategic vision, and best practices
Lay strong foundations for long-term partnerships between Braze and customers
Act as a technical thought leader across the MEGS vertical, various customer types, and geographic markets
Blend the art of storytelling and sales with the science behind how technology tactically delivers value
Build prospective customer confidence in Braze's capabilities and team
Expand thought leadership skills
Partner with Braze’s sales, marketing, security, and product teams
Serve as a mentor to Solutions Consultants on the team
Position new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers
Participate as an extended member of product strategy sessions
Contribute to marketing positioning decisions
Contribute to pricing and packaging decisions

Requirements

Experience in Pre-sales Engineering, Technical Account Management, or Customer Success
High level of curiosity about all things tech
Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team
Domain knowledge of two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (even just HTML)

Skills

Exemplary written communication skills
Exemplary verbal communication skills
Unparalleled follow-up skills
Great communicator
Team player
High level of intellectual curiosity
Collaboration

Location

Toronto office
Some travel, at most 50% at peak times

Work Type

Hybrid

Experience Level

Senior
Experience in Pre-sales Engineering, Technical Account Management, or Customer Success
Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team

Salary/Compensations

For candidates based in the United States: CAD$84,000-$126,000/year
Expected On Target Earnings (OTE): CAD$120,000-$180,000/year (including bonus or commission)

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Curated in-office employee experience designed to foster community, team connections, and innovation
Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Equity grants of restricted stock (RSUs)

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
Helps brands deliver great customer experiences that drive value for consumers and businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform.
Enables companies to turn action into interaction through autonomous, 1:1 personalized experiences, from cross-channel messaging and journey orchestration to AI-powered decisioning and optimization.
Consistently recognized as a Leader in marketing technology by industry analysts.
Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Named a 2026 Best Places to Work by Built In.
Named a 2025 America’s Greenest Companies by Newsweek.
Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.

Equal Opportunity

Braze strives to create equitable growth and opportunities inside and outside the organization.
Committed to offering all candidates a fair, accessible, and inclusive experience.
Does not discriminate regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Encourages candidates to apply even if they do not meet 100% of the criteria.