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About the Role

This role is for a leader passionate about improving People Operations, simplifying workflows, and enhancing employee experiences. You will build scalable systems, introduce automation and AI, and partner with various teams to modernize service delivery across the employee journey. The goal is to enable employees and managers to focus on meaningful work by reducing process friction and building a future-ready People function.

Responsibilities

Lead and continuously improve core People Operations processes across the employee lifecycle.
Identify opportunities to simplify workflows, eliminate manual work, and improve service delivery across global teams.
Partner with People Technology & Analytics to design scalable process and system solutions that improve employee and manager experiences.
Use data, process mapping, stakeholder feedback, and operational insights to uncover friction and drive meaningful improvements.
Define and monitor operational metrics, service levels, and process health for continuous improvement.
Explore practical uses of automation and AI to improve speed, consistency, and employee support while maintaining strong governance and human judgment.
Build clear documentation, playbooks, and operating standards for effective scaling.
Lead change management efforts to help teams successfully adopt new ways of working.
Partner across the business on initiatives impacting People Operations, including organizational changes, policy updates, system enhancements, and new programs.
Ensure processes meet privacy, compliance, security, and audit requirements across all regions.
Foster a culture of curiosity, experimentation, and continuous improvement within the People team.

Requirements

7+ years of experience in People Operations, HR Operations, Business Operations, Program Management, or a related field.
Proven track record of improving processes, simplifying complexity, and building scalable operations.
Systems-thinking mindset and ability to connect technology, process, data, and employee experience.
Experience working with HR technology platforms such as HRIS, ATS, ticketing, and knowledge management systems (Dayforce experience is a plus).
Curiosity and comfort exploring automation and AI to improve how work gets done.
Strong analytical skills and ability to translate insights into action.
Excellent communication and stakeholder management skills.
High standards for quality, integrity, and confidentiality.
Experience in a high-growth or SaaS environment is strongly preferred.

Skills

Systems-thinking mindset
Analytical skills
Communication skills
Stakeholder management skills
Quality standards
Integrity
Confidentiality
Curiosity (exploring automation and AI)

Location

Hybrid
Office-based (3 days/week)

Work Type

Full-time
Hybrid

Experience Level

7+ years of experience
Senior Manager

Salary/Compensations

Competitive compensation package
Employee Share Purchase Plan (ESPP) at a 15% discount

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Birthday off
Family leave coverage
Employee Resource Groups (PRIDE, DWA, BIDOC, Green Ambassadors)
Company-wide events

About the Company

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training.
The company's mission is to help teams move faster, work smarter, and focus on meaningful work through intelligent, time-saving tools.
Docebo's values, known as the Docebo Heart, include trust by default, assuming positive intent, and creating space for different perspectives.
The company has over 900 employees globally.
Docebo creates seamless, AI-powered learning experiences for over 3,000 customers worldwide.
It has achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) and is recognized as a top SaaS e-learning solution.
Docebo is a global company with offices across North America, EMEA, APAC, and beyond.
Its team is guided by five core values: Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion.
All qualified applicants and employees receive consideration regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other protected category.
As a federal contractor, Docebo is committed to affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate based on protected veteran status or disability and takes affirmative action to employ and advance qualified protected veterans and individuals with disabilities.
Individuals requiring reasonable accommodation or wishing to disclose a disability or protected veteran status for their application should email recruiting_accommodations@docebo.com.