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About the Role

As a member of the Senior Leadership Team, the Senior Manager, Client Care is responsible for the strategic leadership, operational oversight and continuous improvement of clinical and integrated health services across the organization. Working within an Indigenous-led, wholistic model of care, the Senior Manager provides leadership to Integrated Care Managers and interdisciplinary teams to ensure the delivery of culturally safe, trauma-informed, relationship-based care that integrates Traditional Healing and western health approaches. Collaborating with other Senior Leaders, the Senior Manager ensures high-quality services and fiscal accountability across multiple teams, office locations and clinics, adhering to professional standards, contractual obligations, organizational priorities and applicable legislation. The role supports leader and team development through mentorship, coaching and education, fostering a culture of relational accountability, continuous quality improvement, collaboration and service excellence. This position serves as a key organizational leader and representative in Indigenous health, building relationships with communities, partners and health system stakeholders to advance integrated, culturally grounded models of care.

Responsibilities

Provide strategic leadership for clinical and integrated health services aligned with SOAHAC's mission, strategic plan, and Indigenous-led model of care.
Lead and support organizational initiatives, service improvements, and strategic projects to advance quality, access, and integrated care delivery.
Foster a culture of relational leadership, accountability, collaboration, continuous learning, and service excellence.
Promote culturally safe, trauma-informed, and wholistic care approaches integrating Traditional Healing and western health services.
Oversee operational delivery of health and wellness services across multiple regions, teams, and service locations.
Provide leadership, mentorship, and support to Integrated Care Managers for effective program operations, service delivery, and people leadership.
Support primary care service delivery with guidance on clinic operations, interdisciplinary care models, access improvement, and integrated care planning.
Strategically manage human, financial, and operational resources to achieve organizational objectives.
Collaborate with organizational leaders to support quality improvement, organizational accountability, and culturally responsive care.
Ensure compliance with professional standards, organizational policies, contractual obligations, and applicable legislation.
Respond to emerging operational issues, risks, and service delivery challenges, including emergency and crisis situations.
Build and maintain strong relationships with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers, health system partners, and external stakeholders.
Collaborate with internal and external partners to strengthen service integration, health equity, and Indigenous health outcomes.
Represent SOAHAC on relevant committees, working groups, and community initiatives.
Provide leadership and expertise in Indigenous health and integrated models of care.

Requirements

Registration with a regulated health profession is strongly preferred.
Significant recent and relevant senior leadership experience within a health care organization, preferably in an Indigenous health setting.
Demonstrated experience leading or supporting primary care services, community health programs, or interdisciplinary clinical teams.
Experience providing leadership, mentorship, and support to leaders responsible for clinical service delivery and multidisciplinary health care teams.
Experience developing and implementing strategic plans, operational plans, and organizational priorities within a complex multi-stakeholder environment.
Demonstrated success leading interdisciplinary teams through collaboration, change management, and continuous improvement initiatives.
Experience working respectfully with First Nations, Inuit, and Métis peoples, communities, and organizations.
Valid driver’s license.
Reliable vehicle.
Ability to travel within the London region, to other SOAHAC sites, or provincially.
Satisfactory and current Police Record Check is required.
Up-to-date immunization documentation in accordance with organizational requirements.

Skills

Registered Nurse (RN) designation (considered a significant asset).
Experience within primary care, community health, or interdisciplinary clinical service delivery (considered a significant asset).
Strong understanding of primary care operations, provider workflows, access management, and integrated models of care.
Strong understanding of health system integration, quality improvement principles, and service delivery within community-based health care settings.
Knowledge of Indigenous determinants of health, cultural safety, trauma-informed care, and Indigenous-led models of wellness.
Demonstrated commitment to relational leadership, cultural humility, reflective practice, and continuous learning.
Proficiency with Microsoft Office.
Proficiency with electronic medical record systems.

Location

London, ON

Work Type

Full-time
Permanent
35 hours per week

Experience Level

Senior leadership experience, typically acquired through seven (7) or more years of progressive leadership experience.

Education Level

University degree in a health-related field or discipline.
Registered Nurse (RN) designation (considered a significant asset).

Salary/Compensations

$118,041 – $147,552 per year

Benefits

3 weeks’ vacation
1 week Management Compensation for Overtime (MCO)
12 health days
3 personal days
5 spiritual/cultural development days
Professional development opportunities
Birthday off
Comprehensive health insurance
Comprehensive dental insurance
Comprehensive life insurance
HOOPP (defined benefit pension plan)

About the Company

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multi-service Indigenous health and wellness organization.
SOAHAC provides wholistic, culturally grounded care by integrating traditional Indigenous healing and western health practices to support balance and wellness for individuals, families and communities.
SOAHAC’s London site serves First Nations (on- and off-reserve), Inuit and Métis peoples in and around the City of London.
SOAHAC provides culturally safe, trauma-informed, relationship-based care that supports balance across the physical, mental, emotional and spiritual aspects of wellness.
SOAHAC works in partnership with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers and interdisciplinary care teams to strengthen wellness, belonging and self-determination.

Equal Opportunity

SOAHAC values diversity and is an equal opportunity employer.
Hiring preference will be given to qualified Indigenous applicants (please self-identify).
SOAHAC is committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation during the recruitment process, please advise Human Resources.