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About the Role

This role focuses on delivering polished, user-centered designs for a defined product area, improving usability, reducing friction, and helping customers make better decisions. Product designers at Klaviyo actively use AI throughout the design process, partnering with product and engineering to understand problems, iterate on ideas, and deliver meaningful outcomes. The company builds a platform for personalized customer experiences at scale, powered by first-party data.

Responsibilities

Design end-to-end product experiences across Klaviyo’s platform
Translate complex workflows into clear, intuitive, well-documented solutions
Design AI-assisted experiences that help users create, decide, and act more effectively
Prototype and iterate using AI tools alongside traditional design workflows
Apply Klaviyo's design systems consistently and contribute feedback to help evolve them
Collaborate with PM and engineering from problem definition through launch, focusing on clear and consistent communication
Participate in and conduct customer research and usability testing to validate ideas and connect design decisions to real user needs

Requirements

Excellent design craft with strong fundamentals in visual hierarchy, interaction design, and usability
Ability to translate complexity into clear, polished solutions
Experience working with design systems and applying patterns consistently across a product
AI fluency, actively using tools like Claude, Cursor, v0, or similar to accelerate workflows and prototyping
Prototyping mindset, comfortable moving from concept to prototype to iteration, focused on learning and improving quickly
Collaborative approach, partnering closely with product and engineering throughout the design process, sharing work regularly, and communicating design rationale clearly
Research-driven, participating in and conducting usability testing and customer conversations to connect design decisions to real user needs and outcomes
Adaptability, proactively seeking feedback, iterating quickly, and navigating evolving priorities with a positive and curious attitude
Experience with complex or data-rich products (Nice to have)
Familiarity with marketing, messaging, or growth platforms (Nice to have)

Location

US Locations
Up to 10% travel

Salary/Compensations

$104,000-$156,000 USD

Benefits

Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive health, welfare, and wellbeing benefits

About the Company

Klaviyo values unique backgrounds, experiences, and perspectives, believing everyone deserves a fair shot at success.
Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable.
The company develops technology for personalized experiences in ecommerce and beyond.
Klaviyo seeks ambitious, collaborative teammates focused on delighting customers.
Klaviyo supports employees with generous benefits and a welcoming environment.

Equal Opportunity

Klaviyo is committed to a policy of equal opportunity and non-discrimination, prohibiting discrimination based on race, ethnicity, citizenship, national origin, color, religion, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment, or any other characteristic protected by applicable law.