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About the Role

The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores, working closely with them to resolve issues and improve performance. This role focuses on partner relationship building and retention, utilizing data analysis to provide excellent service throughout the partner journey. The ultimate goal is to ensure partner satisfaction, consistent supply, and to inspire sustainable behavior, thereby contributing to the company's mission.

Responsibilities

Optimize store operations and enhance partner experience through phone, email, and text communication.
Build strong partner relationships, understand priorities, and identify opportunities to grow supply and meals saved.
Proactively manage store retention cases, address at-risk accounts, resolve issues, and prevent churn.
Develop in-depth knowledge of internal tools including Looker, Salesforce, Ninja, and MyStore.
Contribute to projects focused on improving key KPIs, completing call lists and campaign actions.
Collaborate with the Care Team as a partner advocate to improve user experience and education.
Provide coverage for other partner managers, assist with projects, and occasionally host team meetings.

Requirements

Bilingual or business proficiency in French.
Experience in a B2B client-facing role (e.g., Sales, Account Management, Customer Service).
Experience with CRM platforms (e.g., Salesforce), data analytics platforms (e.g., Looker, Tableau), and Excel/Google Sheets.
General knowledge of the food and/or hospitality industry (Preferred).
General knowledge of tech marketplace/SAAS customer success principles (Preferred).

Skills

Effective phone communication and listening skills.
Excellent written communication skills.
Excellent interpersonal skills.
Empathetic and patient approach.
Autonomy and ability to manage multiple tasks.
Positive and proactive mindset.
Adaptability to fast-growing environments.
Initiative.
Teamwork.
Eagerness to learn and collaborate.

Location

Toronto, Canada
Hybrid

Work Type

Hybrid

Salary/Compensations

CAD 55,000 - CAD 60,000 annual base salary

Benefits

Hybrid work model.
20 paid vacation days annually.
Paid volunteer time through Shareback program.
Paid parental leave with top-up support.
Option to work abroad for up to 30 days annually.
Comprehensive supplemental health benefits from day one.
Employee and Family Assistance Program (EFAP) including mental health care, legal/financial advice, and career coaching.
Subsidized monthly ClassPass credits.
RRSP matching.
Regular social events and team celebrations.
Coffee and snacks in office space.
Access to Employee Resource Groups (ERGs) including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse.

About the Company

Too Good To Go's mission is to inspire and empower everyone to fight food waste.
The company addresses food waste, which accounts for over 1/3 of all food produced and 10% of greenhouse gas emissions.
Operates the world's largest marketplace for surplus food, connecting businesses with consumers for discounted meals.
Offers an end-to-end surplus food management solution and influences legislation to reduce food waste.
Community includes 124+ million registered users and 252,000 active partners across 19 countries.
Saved over 473+ million meals, avoiding 1.278 million tonnes of CO2e.
North American partners include Tim Hortons, METRO, and Whole Foods Market.
Certified B Corp social impact company.
Recognized in FastCompany's World's Most Innovative Companies and World Changing Ideas lists.
Included in TIME’s 100 Most Influential Companies.
Winner of Apple’s Cultural Impact Award.

Equal Opportunity

Welcomes all applicants and provides reasonable accommodation during the application or interview process.
Committed to building a diverse and inclusive team of highly capable individuals.
Fosters a culture where all individuals belong and can be authentic.
An equal opportunity employer, basing employment decisions on qualifications, merit, and business need.