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About the Role
Our QA Lawn Specialist Supervisors provide exceptional customer service, maintaining professional behavior and respecting customer property. They address customer concerns regarding services and suggest appropriate treatments or solutions.
Responsibilities
- Inspect previous work performed by Land Maintenance crews to ensure production standards are met.
- Report results of work not meeting specifications or customer expectations to the Service Manager for resolution.
- Collect route sheets from Crew Leaders and transfer notes to the Specialist sheet for documentation and follow-up.
- Inspect all route sheets completed by Crew Leader, adjusting incomplete work amounts and employee numbers before submission.
- Perform all monthly vehicle and trailer inspections.
- Complete equipment inventory as needed or assigned by Service Manager.
- Assist with basic training of all new hires.
- QC unscheduled properties per Service Manager request for troubleshooting.
- Deliver equipment during the day to job sites or vendors as needed.
- Assist Service Manager on special assignments.
- Meet route deadlines and inform Service Manager of all incomplete inspections or assignments daily.
- Check vehicle when a new one is assigned using the Service Manager's checklist.
- Know and follow all company and department policies and protocols, including the PTO policy.
- Attend required department meetings and company or vendor training.
- Work on Saturday when assigned by Service Manager.
- Perform other duties as assigned.
Requirements
- Hold a valid driver's license with an issue date of at least five years prior to the application date if assigned as a driver.
- Minimum of 2 years of lawn industry knowledge and work field experience.
- Ability to prioritize workload, work under pressure, and maintain good composure.
- Desired experience in working with routes, service stops, and meeting deadlines.
- Dependable and self-motivated with a desire to work year-round.
- English speaking is a requirement; bilingual is a plus.
- Ability to use an electronic tablet/phone, basic computer skills, and knowledge of email and text.
- Basic math skills.
- Ability to walk for long periods of time in extreme outdoor temperatures.
- Repetitive lifting, twisting, pulling, pushing, and carrying up to 50 lbs. may be required.
- Ability to carry a 40 lb. backpack throughout the day may be required.
- Maintain an active Driver’s License in good standing and be insurable.
- Minimum of five consecutive (current and most recent) years of verifiable good driving history.
- No DWI/DUI within the past four years.
Skills
- Customer service
- Professionalism
- Respect for property
- Problem-solving
- Prioritization
- Composure under pressure
- Route management
- Meeting deadlines
- Dependability
- Self-motivation
- English speaking
- Bilingual (a plus)
- Electronic tablet/phone usage
- Basic computer skills
- Email communication
- Text communication
- Basic math skills
Location
- Austin and surrounding areas
- Residing within that radius
Work Type
- Full time
- Monday - Saturday*
- Supervisor works until the last crew is out
- Start to finish job, depends on last job completed
Experience Level
- Minimum of 2 years of lawn industry knowledge and work field experience
Salary/Compensations
- $55k annually
Benefits
- Comprehensive benefits package including health, dental, vision, and life insurance
- 401(k) with company matching
- Paid vacation
- Sick leave
- Participation in our Profit-Sharing Plan
- Additional compensation opportunities through our Lead Now Program
- Company clubs and outings
- Professional development and certification advancement opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program including a gym membership
- Company vehicle with gas card
About the Company
- Family committed to excellence
- 75 years of history
- Team of over 1,000+ employees
- Serving a growing network of cities in Central and South Texas
- Family-owned business
- Dedicated to fulfilling commitments, serving others, and supporting families
Equal Opportunity
- ABC is an Equal Opportunity Employer.
- Committed to respecting the religious beliefs and practices of all individuals.
- Will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.