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About the Role

Philz aims to build culture and community by bettering people's days through warmth, authenticity, kindness, positivity, and passion. General Managers provide frontline leadership, ensure store financial health, cultivate a culture aligned with core values, and develop future leaders. They support strategic initiatives by focusing on culture, community, and operations, embodying Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Responsibilities

Interact daily with customers and employees to inspire and enhance the experience.
Create an employment experience aligned with Philz Core Values by training, developing, and providing professional development opportunities for team members.
Maximize store financial performance by fostering a positive work environment for exceptional customer service and authentic interactions.
Set goals and expectations, align performance and incentives, manage performance issues, and hold teams accountable for results.
Partner with district recruiter to attract, develop, and retain diverse, high-performing talent for current and future store growth.

Requirements

Proven experience managing retail operations financial health, including P&L oversight, revenue driving, and cost management.
Proven ability to create an inclusive and dynamic team and work environment.
Proactive self-starter, capable of independent and team work.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Food Manager certification or successful completion of Philz Coffee Food Manager certification within 30 days of employment.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations in regards to safety and accuracy of work.
Remain in a stationary position for a minimum of 3 hours.
Stand, walk, stoop, and kneel.
Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively.
Grasp, finger, and reach.
Express or exchange information by means of the spoken word.

Skills

Excellent verbal and written communication skills.
Strong organizational and time management skills.
Passion for people.
Willingness to learn.

Experience Level

3+ years managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.

Salary/Compensations

Starting base hourly rate: $32.19 to $36.19.
Eligible for Philz Bonus Program based on individual and company performance.

Benefits

Medical, dental, and vision insurance.
Company-paid basic life insurance.
Optional family life insurance.
401(k) with company match.
Flexible spending accounts.
Health savings account with company contribution.
Hospital indemnity.
Accident insurance.
Critical illness insurance.
Commuter benefits.
Mental health support.
Holiday pay.
Vacation & sick time.
Team Member discounts.
Freebie drinks and discounted beans.
Fun Philz swag.
Opportunities for growth and advancement.

About the Company

Philz builds culture and community, believing warmth, authenticity, kindness, positivity, and passion can better people's days one cup and customer at a time.
Philz fosters an inclusive, fun, creative, and vibrant workplace where team members can be themselves, with flexible schedules, dedicated to bettering days and building community.
Philz has a policy regarding employment of relatives and individuals with close personal relationships, requiring additional review for potential conflicts of interest or impact on team performance.