Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards.

Interview, select, train, schedule, coach, and support associates to ensure performance aligns with brand standards and HHM core values.
Observe and monitor staff performance for efficient operations and policy adherence.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer inquiries regarding hotel policies and services, and resolve guest complaints.
Prepare schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic orders to ensure timely supply purchases.
Prepare required departmental paperwork.
Communicate guest service scores to drive improvement and satisfaction.
Comply with HHM internal audit standards for key control and risk management (e.g., lost and found, key control, guest room safety).
Maintain departmental expenses within budget as directed by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees.
Perform other duties as requested by management.

HHM Hotels is an equal-opportunity employer.
Does not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Assistant Housekeeping Manager at Hyatt Union Square

Assistant Housekeeping Manager