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About the Role

Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability Bodily Injury and Property Damage claims or first-party business property claims of moderate severity or complexity. Ensure quality claim handling throughout the claim life cycle, maintaining compliance with internal and external quality standards and state regulations.

Responsibilities

• Perform timely coverage analysis and communicate with insureds based on policy information and case facts.
• Consult with Unit Manager regarding Claim Coverage Counsel.
• Investigate claims by contacting policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts to determine liability, damages, and contribution potential.
• Take necessary statements.
• Identify resources for claim investigation, including Subrogation, Risk Control, Salvage, and fire or fraud investigators.
• Coordinate efforts and findings of requested resources through the Unit Manager.
• Verify injury or property damage by obtaining and reviewing records and documentation.
• Maintain an effective diary management system for timely claim handling.
• Evaluate liability and damages exposure, and establish proper indemnity and expense reserves at required intervals.
• Utilize evaluation documentation tools according to department guidelines.
• Ensure prompt, cost-effective, and proper disposition of claims within delegated authority.
• Negotiate claim disposition with insureds, claimants, or their representatives.
• Recognize and implement alternate means of resolution.
• Maintain claim files, an effective diary system, and document activities according to established procedures.
• Attend depositions and other legal proceedings as needed.
• Update appropriate parties with new facts and their impact on liability analysis and settlement options.
• Refer cases to the next level claim professional or Major Case Unit based on severity protocols.
• Handle personal and confidential information appropriately.
• Fulfill specific service commitments for accounts, as outlined in SAC instructions, and respond to inquiries from agents and brokers.
• Represent the company as a technical resource, attend legal proceedings, and act within professional guidelines and applicable state laws.
• Provide quality customer service and ensure file quality.
• Share accountability with business partners for achieving and sustaining quality results.
• Acquire and maintain required insurance license(s) to comply with state and Travelers requirements.
• Obtain license(s) within three months of starting and complete ongoing continuing education credits.
• Write denial letters, Reservation of Rights, and other complex correspondence.
• Assess and manage damages using cost evaluation tools.
• Meet all quality standards and expectations per Knowledge Guides.
• Perform other assigned duties.

Requirements

• One year of bodily injury liability claim handling experience.
• One year of liability claim experience.
• One year of property claim handling experience.
• Successful completion of Travelers Claim Representative training program.

Skills

• Demonstrated knowledge and ability in claims handling.
• Advanced knowledge and skill in claims and litigation.
• Basic working knowledge and skill in various business line products.
• Strong negotiation skills.
• Strong customer service skills.
• Strong verbal communication skills.
• Strong written communication skills.
• Strong keyboard skills.
• Windows proficiency, including Excel and Word.
• Demonstrated organizational skills with ability to prioritize.
• Ability to work independently.
• Strong interpersonal communication skills.
• Ability to convey and receive information effectively.
• Intermediate Analytical Thinking.
• Intermediate Judgment/Decision Making.
• Intermediate Communication skills.
• Intermediate Negotiation skills.
• Intermediate Insurance Contract Knowledge.
• Intermediate Principles of Investigation.
• Intermediate Value Determination.
• Intermediate Settlement Techniques.
• Intermediate Interpersonal skills.
• Intermediate Organizational skills.
• Intermediate Time management skills.

Experience Level

• 2 years business experience.

Education Level

• Bachelor's Degree.
• Insurance License(s) (acquisition and maintenance required).

Salary/Compensations

• $67,000.00 - $110,600.00 (nationwide market range).
• Eligible for performance-based cash incentive awards.

Benefits

• Health insurance for employees and eligible family members (spouses, domestic partners, children) from day one.
• 401(k) matching contributions up to 5% of eligible pay.
• Paying it Forward Savings Program (annual 401(k) contribution for student loan payments).
• 100% company-funded Pension Plan.
• Minimum 20 days Paid Time Off annually.
• Nine paid company Holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with free professional counseling services and health coaching.
• Matching Gift and Volunteer Rewards program.

About the Company

• Committed to caring for customers, communities, and employees (The Travelers Promise).
• Reputable property casualty insurer for over 170 years.
• Culture rooted in innovation and collaboration.
• Over 30,000 employees across the United States, Canada, the United Kingdom, and Ireland.
• 10 Diversity Networks fostering culture, community, dialogue, and support.
• Recognized by G.I. Jobs and Military Times.
• Employees actively volunteer in their communities.

Equal Opportunity

• Travelers is an equal opportunity employer.
• Values unique abilities and talents, recognizing benefits from diversity.
• Colorado candidates are not required to disclose educational attendance or graduation dates.
• Candidates with physical requirement questions can contact the company for assistance.
• Company reserves the right to fill this position at a different level.