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About the Role

The Cashier Supervisor manages the cashier department, upholds company standards, ensures excellent customer service, maximizes financial return, and fosters a positive work environment. This role contributes to Ghirardelli's vision of being America's #1 premium chocolate company.

Responsibilities

• Greet guests positively using verbal and non-verbal communication
• Process purchases using scanner technology or electronic keypad
• Properly bag purchases, wrapping breakable items as needed
• Upsell to guests using established procedures
• Process final purchases using proper cash handling or credit card transactions
• Close transactions with a friendly greeting and invitation to return
• Assist guests on the sales floor with purchases when not processing transactions
• Utilize product and pricing knowledge to satisfy guest inquiries and create upsell opportunities
• Replenish stock of durable and perishable goods
• Answer shop phone system and respond to guest service needs professionally
• Assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
• Assist with pre-packing, gift-wrapping, and inventory control and management
• Offer product samples to guests
• Supervise the cashier team, including directing breaks and assisting with register issues

Requirements

• High School Diploma
• 2-4 years minimum experience in retail/restaurant cashiering
• Clear, professional, and effective oral and written communication
• Team-building skills including empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point of sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Skills

• Oral and written communication
• Team-building (empathy, rapport-building, delegation, empowerment)
• Time management
• Business forecasting (sales and resource needs)
• Point of sale systems (e.g., MICROS)
• Restaurant or retail management techniques

Experience Level

• 2-4 years minimum experience in retail/restaurant cashiering

Education Level

• High School Diploma

Salary/Compensations

• $22.00/hr starting rate

About the Company

• Ghirardelli honors tradition, drives innovation, and aims to be the top choice for premium chocolate.
• Ghirardelli's commitment to "Making Life A Bite Better" inspires its products and business practices.
• Ghirardelli supports personal and professional growth, recognizing employee contributions to company success.
• Ghirardelli's Restaurant and Retail division has grown to over 700 colleagues, aiming to be America's #1 premium chocolate company.
• Ghirardelli is part of the Lindt & Sprüngli Group, an international company with a culture of community and mutual support.
• The Lindt & Sprüngli Group empowers employees to grow, take ownership, and shape a sustainable future.
• Lindt & Sprüngli is a responsible "employer of choice" providing an inspiring people experience.
• Lindt & Sprüngli has been producing quality chocolates for over 180 years, rooted in Zurich, Switzerland.
• Lindt & Sprüngli is a global leader in the premium chocolate category, with 12 factories in Europe and the USA.
• Lindt & Sprüngli products are sold by 41 subsidiaries, 620 stores, and 100 distributors globally.
• The Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025 with approximately 15,500 employees.
• Lindt & Sprüngli is committed to a sustainable future, with its Farming Program as the Responsible Sourcing Standard for cocoa since 2008.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.