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About the Role

Perform clerical work in the front desk registration department, supporting patient registration, appointment scheduling, and patient processing under the direct supervision of the Site Manager.

Responsibilities

• Distribute and explain registration forms to patients.
• Answer front desk telephone.
• Make appointments in the Practice Management System (PMS) for various clinic services.
• Update patient insurance and demographic information at each visit.
• Perform insurance verifications according to policy and procedure.
• Collect and file registration forms in medical charts.
• Assign chart numbers and prepare medical records.
• Make copies of necessary documents for medical charts.
• Enter demographic, insurance data, and relevant notes for registered patients in the PMS.
• Determine patient fee codes based on sliding fee scale and income documentation.
• Direct patient payments for self-pay, co-pays, and deductibles to the clerk/cashier.
• Direct front desk calls to appropriate clinic departments or individuals.
• Generate patient identification cards.
• Answer patient questions regarding clinic services and registration.
• Explain health center policies on payments, charges, co-pays, deductibles, and hours of operation.
• Direct patients to appropriate clinic areas for visits.
• Assist the Center and patients with all aspects of the registration process, ensuring proper clerical support and documentation.
• Travel to all sites when assigned.

Skills

• Ability to follow written instructions
• Ability to follow oral instructions

Experience Level

• One year experience in a clinic setting (preferred)

Education Level

• High School Graduate
• GED Certificate