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About the Role
Provide essential administrative and operational support across one or more districts, ensuring smooth, efficient day-to-day office operations. Partner with the District Operations Coordinator (DOC) to support key priorities, streamline processes, and create an organized, effective environment for optimal office performance.
Responsibilities
- Provide administrative and operational support to one or more districts.
- Support the DOC as directed.
- Assist with day-to-day operations to ensure offices run efficiently.
- Provide hiring support using internal applicant tracking and hiring systems.
- Assist with onboarding and employment-related administrative tasks.
- Support tax office associates with administrative requirements.
- Partner with office(s) responding to inquiries related to supplies, facilities, or operational support.
- Monitor supply inventory and place orders to meet office and district needs.
- Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed.
- Coordinate vendors for local facility and maintenance requests.
- Review and verify invoices for accuracy.
- Prepare invoices and expense documentation for approval using approved payment tools and systems.
- Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot.
- Use internal systems and virtual tools to manage tasks, records, and communications.
- Attend training sessions related to systems, compliance, and job performance.
- Assist with special projects, local initiatives, and other duties as assigned by DOC.
Requirements
- Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress.
- Ability to concentrate and work effectively in a fast-paced, high-volume environment.
- Ability to interact effectively with all levels of the company.
- Ability to work independently with minimal supervision.
- Previous customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Excellent verbal, written, and interpersonal communication skills.
- Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools.
- Experience working within Windows environments.
Skills
- Microsoft Teams
- Microsoft Office applications
- CoPilot
- Microsoft operating systems
- Networking concepts
- Computer software applications
- Remote tools
- Windows environments
- Customer service
- Decision-making
- Analytical skills
- Problem-solving skills
- Organization
- Prioritization
- Project coordination
- Verbal communication
- Written communication
- Interpersonal communication
Experience Level
- Previous customer service experience
- 1-3 years administrative experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.06 - $24.09/Hr.
Benefits
- Medical and prescription drug coverage
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- Virtual fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
About the Company
- H&R Block's purpose is to provide help and inspire confidence in clients and communities everywhere.
- Over 70 years of leadership in the tax industry, evolving through the Block Next strategy.
- Blending human expertise with digital innovation.
- Commitment to a High Performing, Connected Culture built on strong relationships, continuous learning, and meaningful impact.
- Investment in associate well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.