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About the Role

Provide essential administrative and operational support across one or more districts, driving smooth, efficient day-to-day office operations. Partner with the District Operations Coordinator (DOC) to support key priorities, streamline processes, and create an organized, effective environment for optimal office performance.

Responsibilities

• Provide administrative and operational support to one or more districts.
• Support the District Operations Coordinator (DOC) as directed.
• Assist with day-to-day operations for efficient office functioning.
• Provide hiring support using internal applicant tracking and hiring systems.
• Assist with onboarding and employment-related administrative tasks.
• Support tax office associates with administrative requirements.
• Partner with offices to respond to inquiries regarding supplies, facilities, or operational support.
• Monitor supply inventory and place orders for office and district needs.
• Research and resolve issues independently; escalate concerns to leadership when necessary.
• Coordinate vendors for local facility and maintenance requests.
• Review and verify invoices for accuracy.
• Prepare invoices and expense documentation for approval using approved payment tools and systems.
• Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot.
• Use internal systems and virtual tools to manage tasks, records, and communications.
• Attend training sessions related to systems, compliance, and job performance.
• Assist with special projects, local initiatives, and other duties as assigned by DOC.

Requirements

• Ability to communicate clearly and maintain composure using effective customer service techniques.
• Ability to concentrate and work effectively in a fast-paced, high-volume environment.
• Ability to interact effectively with all levels of the company.
• Ability to work independently with minimal supervision.
• Previous customer service experience.
• Demonstrated decision-making, analytical, and problem-solving skills.
• Demonstrated organization, prioritization, and project coordination skills.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools.
• Experience working within Windows environments.

Skills

• Microsoft Teams
• Microsoft Office applications
• CoPilot
• Microsoft operating systems
• Networking concepts
• Computer software applications
• Remote tools
• Windows environments

Experience Level

• Previous customer service experience
• 1-3 years administrative experience (preferred)

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.06 - $24.09/Hr.

Benefits

• Medical and prescription drug coverage
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• Virtual fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

About the Company

• H&R Block's purpose is to provide help and inspire confidence in clients and communities.
• Over 70 years of leadership in the tax industry.
• Evolving through the Block Next strategy, blending human expertise with digital innovation.
• Commitment to associates through a High Performing, Connected Culture.
• Culture built on strong relationships, continuous learning, and meaningful impact.
• Investment in associate well-being through competitive pay, comprehensive benefits, and work-life support.