Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide essential administrative and operational support across districts, ensuring smooth, efficient day-to-day office operations. Partner with the District Operations Coordinator (DOC) to support key priorities, streamline processes, and create an organized, effective environment for optimal office performance.

Responsibilities

• Provide administrative and operational support to one or more districts
• Support the DOC as directed
• Assist with day-to-day operations to ensure offices run efficiently
• Provide hiring support using internal applicant tracking and hiring systems
• Assist with onboarding and employment-related administrative tasks
• Support tax office associates with administrative requirements
• Partner with office(s) responding to inquiries related to supplies, facilities, or operational support
• Monitor supply inventory and place orders to meet office and district needs
• Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed
• Coordinate vendors for local facility and maintenance requests
• Review and verify invoices for accuracy
• Prepare invoices and expense documentation for approval using approved payment tools and systems
• Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot
• Use internal systems and virtual tools to manage tasks, records, and communications
• Attend training sessions related to systems, compliance, and job performance
• Assist with special projects, local initiatives, and other duties as assigned by DOC

Requirements

• Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress
• Ability to concentrate and work effectively in a fast-paced, high-volume environment
• Ability to interact effectively with all levels of the company
• Ability to work independently with minimal supervision
• Previous customer service experience
• Demonstrated decision making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Excellent verbal, written, and interpersonal communication skills
• Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools
• Experience working within Windows environments

Skills

• Microsoft Teams
• Microsoft Office applications
• CoPilot
• Microsoft operating systems
• Networking concepts
• Computers
• Software applications
• Remote tools
• Windows environments
• Internal applicant tracking and hiring systems
• Internal systems
• Virtual tools
• Approved payment tools and systems

Experience Level

• Previous customer service experience
• 1-3 years administrative experience

Education Level

• High school diploma or equivalent

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work

About the Company

• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere.
• For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• That same commitment to care extends to our associates.
• When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.