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About the Role

Oversee and coordinate the effective delivery of services for building operations. Ensure timely resolution of all client requests related to property services.

Responsibilities

• Manage work orders using BGIS or client web applications.
• Align client services with contracts, schedules, and purchase orders.
• Schedule facility access for internal and external service providers.
• Prepare weekly/monthly work order performance summaries.
• Ensure service level agreement (SLA) achievement by following up with service providers.
• Create on-demand work orders for service delivery.
• Provide client-required supporting documentation for quotes and invoices.
• Review and submit estimates to approvers following client quote processes.
• Review third-party invoices.
• Support accrual processes.
• Submit purchase order requests.
• Generate data for SLA Scorecard.
• Report Intelex incidents.
• Submit Comply Works requests.
• Advise management on issues, concerns, or non-compliance.
• Review reports and provide operational recommendations.
• Identify opportunities for process efficiency and simplification.
• Adhere to processes and company standards.
• Maintain a request database for reporting and analysis.
• Establish and maintain relationships with clients and service providers.
• Review Customer Satisfaction (CSAT) scores.

Requirements

• Minimum of 1 year of relevant job experience.

Skills

• Financial management software knowledge.
• Excellent interpersonal skills.
• Strong customer-oriented skills.
• Good verbal and written communication skills.
• Ability to multitask.
• Analytical and problem-solving skills.
• Ability to work independently.
• Good computer skills.
• Maximo.
• Oracle.

Work Type

• Regular.
• Full-time.

Experience Level

• Minimum 1 year of relevant experience.

Education Level

• High school completion.
• Specialized technical or business course.

Salary/Compensations

• $47,118 - $58,897 per annum.

About the Company

• Leading provider of customized facility management and real estate services.
• Team of over 10,000 globally, focused on delivering innovative service solutions.
• Manages over 50,000 facilities totaling more than 600 million square feet across diverse markets.
• World leader in managing data centers and critical environments, alongside corporate offices, retail, colleges, hospitals, and industrial assets.

Equal Opportunity

• Diversity and inclusion are key business drivers, woven into the organizational fabric.
• Committed to a barrier-free recruitment process, providing equal employment opportunities for all backgrounds.
• Promoting diversity is essential for organizational success.
• BGIS is an equal opportunity employer.
• Accommodation available during the recruitment process; contact askPC@bgis.com.
• Suitable accommodation will be provided upon request, considering applicant's accessibility needs due to disability.