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About the Role
Lead the team, partnering with leadership to execute company directives and standards. Foster an inclusive environment through planning, time management, and team development. Provide feedback to drive performance and ensure positive brand representation by maximizing results in People, Sales, Visual Merchandising, and Operations.
Responsibilities
- Create a store environment embodying our core value of Spreading Good Vibes.
- Process in-store sales, returns, and exchanges.
- Drive Guest Capture & Retention.
- Manage client outreach via personalized communication.
- Maintain up-to-date client information, requests, and product feedback.
- Assist in the planning & execution of in-store events.
- Analyze key business metrics to identify performance improvement opportunities.
- Utilize business tools and market-specific insight to drive results.
- Track and account for cash procedures, including opening & closing cash registers, bank deposits, and change orders.
- Utilize available resources consistently and effectively.
- Collaborate with the Leadership Team for monthly supply orders.
- Prepare the store and team to ensure success.
- Communicate successes and opportunities to the Store Leader.
- Maintain a neat, clean, and organized salesfloor & register area.
- Represent and reinforce brand standards through strong visual presentation.
- Support floor moves based on seasonal roll-outs.
- Partner with the team daily to ensure the floor is fully restocked based on sell-through.
- Uphold and drive goals, fostering a positive atmosphere.
- Champion high standards that empower others to excel.
- Recognize and highlight individual & team performance.
- Communicate effectively.
- Collaborate and build trust.
- Be available when the business is open, including nights, weekends, and holidays.
- Be able to bend, reach, and stretch for product.
- Be able to lift, carry, and move at least 40 lbs.
- Be comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Requirements
- Multiple years of leadership experience in a similar scope; hi-growth direct-to-consumer retail brands preferred.
- Proven record of effectiveness and high performance in an internal role for a minimum of 6 months.
- Omnichannel awareness and ability to assist in leading a team to provide a seamless customer experience between retail stores and ecommerce platforms.
- Adept with technology and apps, including Google Suites and MS Office.
- Familiar with industry-related blogs and feeds.
- Strong communication skills with the ability to effectively communicate across multiple channels.
- Demonstrated ability to assist a leadership team with coaching and development.
- Proven track record of personal success within a retail business, reflected in consistently outpacing individual and team sales and performance goals.
- Passionate about contributing to a brand with purpose and demonstrating advocacy through business.
Skills
- Advanced planning
- Time management
- Team development
- Delegation
- Customer focus
- Sales processing
- Client outreach
- Event planning & execution
- Business metric analysis
- Operational excellence
- Cash management
- Resource utilization
- Visual merchandising
- Brand standards enforcement
- Team motivation
- Performance recognition
- Effective communication
- Collaboration
- Leadership
- Omnichannel awareness
- Technology proficiency (Google Suites, MS Office)
- Coaching and development
- Sales performance management
- Brand advocacy
Location
- New York City
Experience Level
- Multiple years leadership experience
- Minimum 6 months proven effectiveness in an internal role
Salary/Compensations
- $23—$26 USD
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism.
- Our goal is to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that bring joy to wear.
- We feel a deep responsibility to do things differently: to promise comfort without compromising quality.
- We hold ourselves to a higher standard with a lower environmental impact, aiming to leave the world a better place.
- We recognize the fashion industry's impact and are dedicated to being better stewards of the planet.
- We believe conversation and connection can make real change, and we support people and organizations doing work we believe in.
- Our passionate leadership team, from diverse backgrounds, shares a singular goal: to deliver on our promise of comfort and craftsmanship.
- We work side-by-side in a collaborative, energetic, and creative environment, like the family we are.
- Employees should embody the five core values of the Faherty team: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.
- Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.
Equal Opportunity
- We welcome everyone.
- We believe a diversity of viewpoints, experiences, and backgrounds strengthens our team.
- We strongly encourage applications from historically and systemically marginalized communities, including BIPOC, women, and people in the LGBTQIA+ community.
- We strive to lead consciously, bravely, and inclusively, reflecting these values in our work.