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About the Role

The Royal Canadian Yacht Club (RCYC) is seeking an enthusiastic and service-driven individual to support the day-to-day operations of our retail and seasonal service areas. This role focuses on delivering exceptional Member service through retail sales, equipment rentals, and light marine services. It’s a great opportunity for individuals interested in retail, customer service, and seasonal outdoor operations in a unique waterfront environment.

Responsibilities

Greet Members and guests, assist with product recommendations and equipment sign-outs.
Process purchases, returns, and rentals using the Club’s POS system.
Maintain a clean, stocked, and organized retail space.
Support merchandising, tagging, and seasonal transitions.
Answer phones and assist with retail inquiries or special requests.
Manage rental program for bikes, kayaks, and canoes, and assist with member setup.
Support fitting appointments, special orders, and Member requests.
Assist with fueling Member boats.
Participate in store opening and closing duties.
Monitor inventory and report stock levels or low supplies to the Manager.
Represent the RCYC brand with professionalism and enthusiasm.
Support special events, promotions, or service initiatives as needed.

Requirements

Prior retail or customer service experience preferred.
Basic sailing or marine knowledge is an asset (not required).
Strong communication and interpersonal skills.
Team-oriented, reliable, and motivated to provide exceptional service.
Organized with an eye for detail and merchandising.
Adaptable and comfortable multitasking in an energetic environment.
Previous POS system experience is an asset.
Ability to stand for extended periods.
Able to lift and move up to 50 lbs.
Comfortable with working outdoors in various weather and physical tasks.
Manual dexterity for retail transactions and stocking.

Skills

Communication skills
Interpersonal skills
Organizational skills
Merchandising skills
Adaptability
Multitasking

Work Type

Seasonal
Weekends (Saturdays and Sundays)

Experience Level

Prior retail or customer service experience preferred

Salary/Compensations

$20.62 per hour

Benefits

Unique opportunity to work at a world-class private yacht club.
A fun and supportive team environment.
Hands-on experience in retail, service, and light marine operations.
Opportunities to develop product knowledge and customer service skills.

About the Company

RCYC is one of Canada’s premier private clubs with a dynamic and community-oriented team culture.
As part of the Sports and Marine Services team, you’ll work in a collaborative and fast-paced environment that values quality service, professionalism, and teamwork.

Equal Opportunity

RCYC is proud to be an equal opportunity employer committed to a diverse and inclusive workplace.
We ensure that all individuals are treated equally, respectfully, and with integrity.
Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).