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About the Role

Travelers' Claim Organization provides assurance to customers. This Associate Claim Rep, Specialty Liability position offers comprehensive training in claim handling, customer service, and policy interpretation, working alongside experienced professionals. The role focuses on developing skills to manage Marine Liability claims and is the first step toward becoming a fully qualified Claims Representative. The program typically lasts 9-12 months, leading to independent claims handling responsibility.

Responsibilities

Actively participate in structured training classes covering claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
Learn to investigate, determine coverage, liability, and damages based on policy terms and claim facts.
Under close supervision, review, investigate, and document claims.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Communicate claim status to internal and external business customers and legal counsel.
Maintain accurate records of claim activity in claim management systems.
Acquire and maintain relevant Insurance License(s) within three months to comply with state and Travelers’ requirements.
Perform other assigned duties.

Requirements

High School Diploma or GED and one year of customer service experience, OR a Bachelor’s Degree.

Skills

Strong attention to detail
Organizational skills
Ability to manage multiple tasks
Ability to prioritize effectively
Exceptional customer service skills
Commitment to providing a positive experience for insureds and claimants
Strong verbal communication skills
Strong written communication skills
Ability to convey information clearly and professionally

Experience Level

One year of customer service experience
Previous internship or work experience in insurance, finance, or customer service
Associate level

Education Level

High School Diploma or GED
Bachelor’s Degree

Salary/Compensations

$52,600.00 - $86,800.00

Benefits

Health insurance for employees and eligible family members from day one.
401(k) matching contributions up to 5% of eligible pay.
Paying it Forward Savings Program for student loan debt, with annual 401(k) contributions from Travelers.
100% Travelers-funded Pension Plan.
Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness program with tools, discounts, and resources for wellness and caregiving needs.
Mental health program providing access to free professional counseling, health coaching, and daily life support.
Matching Gift and Volunteer Rewards program for charitable giving.
Performance-based cash incentive awards.

About the Company

Travelers' Promise: Taking care of customers, communities, and each other.
Reputation as one of the best property casualty insurers for over 170 years.
Culture rooted in innovation and collaboration.
Over 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.
10 Diversity Networks for culture, community, dialogue, and support.
Employees actively volunteer in their hometowns.

Equal Opportunity

Travelers is an equal opportunity employer.
Values unique abilities and talents, recognizing benefits from differences.
Candidates in Colorado are not required to disclose dates of attendance or graduation from educational institutions.
Assistance available for candidates with specific questions regarding physical requirements.