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About the Role

The Partner Growth Specialist acts as the main contact for a portfolio of partner stores, resolving issues and improving performance. This role focuses on partner relationship building and retention, using data analysis to provide excellent service throughout the partner journey. The goal is to keep partners satisfied, consistently supplying, and inspired towards sustainable behavior to advance the company's mission.

Responsibilities

Optimize store operations and enhance partner experience through phone, email, and text communication.
Build strong partner relationships, understand their priorities and needs, and identify opportunities to grow supply and meals saved.
Proactively manage store retention cases, address at-risk accounts, prevent churn, and maintain healthy partnerships.
Develop in-depth knowledge of internal tools including Looker, Salesforce, Ninja, and MyStore.
Contribute to projects focused on improving key KPIs, completing call lists and campaign actions.
Collaborate with the Care Team as a partner advocate to improve user experience and education.
Provide coverage for other partner managers, assist with projects, and host team meetings.

Requirements

Bilingual or business proficiency in French.
Experience in a B2B client-facing role, such as Sales, Account Management, or Customer Service.
Experience working with CRM platforms (e.g., Salesforce), data analytics platforms (e.g., Looker, Tableau), and Excel/Google Sheets.
Ability to effectively and quickly connect with partners over the phone.
Excellent written communication skills for partner interactions.
Excellent interpersonal and communication skills with an empathetic and patient approach.
Autonomous and independent, able to schedule time and manage multiple tasks.
Positive, proactive mindset, adaptable to a fast-growing organization, and takes initiative.
Team-player eager to learn, collaborate, and contribute ideas.
General knowledge of the food and/or hospitality industry (Preferred).
General knowledge of tech marketplace/SAAS customer success principles (Preferred).

Skills

Communication
Relationship Building
Data Analysis
Problem Solving
Time Management
Adaptability
Teamwork
Initiative

Location

Toronto, Canada
Hybrid

Work Type

Hybrid

Salary/Compensations

CAD 50,000 - CAD 58,000 annual base salary

Benefits

Hybrid work model (downtown office and home)
20 paid vacation days annually
Paid volunteer time through Shareback program
Paid parental leave with top-up support
Ability to work abroad for up to 30 days a year
Comprehensive supplemental health benefits starting day 1
Employee and Family Assistance Program (EFAP) including mental health care, legal/financial advice, career coaching
Subsidized monthly ClassPass credits
RRSP matching
Regular social events and team celebrations
Coffee and snacks in the office
Involvement in Employee Resource Groups (ERGs) including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse

About the Company

Too Good To Go's mission is to inspire and empower everyone to fight food waste.
The company operates the world's largest marketplace for surplus food, connecting businesses with consumers.
They also offer an end-to-end surplus food management solution and influence legislation to reduce food waste.
Too Good To Go has a community of over 124 million users and 252,000 active partners across 19 countries.
The company is a certified B Corp social impact company.
Recognized by FastCompany, TIME, and Apple for innovation and impact.

Equal Opportunity

Too Good To Go is committed to building a diverse and inclusive team.
The company is an equal opportunity employer, basing employment decisions on qualifications, merit, and business need.
Reasonable accommodation is provided at any point in the application or interview process.