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About the Role

The Facility Manager acts as the primary interface for clients, account teams, and service providers, ensuring superior delivery of facilities services. This role involves resolving issues, maintaining high customer service, and developing lasting customer relationships. Key responsibilities include liaising with contractors, coordinating maintenance and operations, supporting service delivery, and managing occupancy services.

Responsibilities

Liaise with contractors.
Coordinate maintenance and operations.
Support effective delivery of contracted services.
Manage occupancy services and administration.
Act as the single point of contact for daily FM services across single or multiple sites.
Coordinate delivery of maintenance and repair services for assigned Customer facilities.
Matrix-manage technical, administrative, and delivery staff.
Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities.
Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices.
Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel.
Develop strong Customer relationships with key representatives.
Support facility management goals and objectives through effective communication and SLA reporting.
Track hours and obtain approval for Not-To-Exceed (NTE) work.
Provide oversight of Customer invoices to ensure proper management and approval.
Conduct quarterly account reviews.
Seek continuous improvement in processes, systems, and overall customer satisfaction.
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment.
Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids.
Establish extra revenue goals to meet budget targets.
Participate in after-hours call rotation for dispatching and following up on emergencies.

Requirements

Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity.
Solid knowledge of building mechanical and electrical systems (MEP).
Strong financial management and budgeting skills.
Ability to assist with budgetary requests, analysis, and reporting.
Experience using CMMS systems and reporting tools.
Proficient in MS Office.
Strong written, verbal, and interpersonal communication skills.
Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation).
Knowledge of customer service principles and practices.
Strong customer focus.
Ability to work independently with minimal supervision.
Ability to prioritize multiple projects efficiently.
Proven ability to manage through stressful situations and maintain composure under pressure.
Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations (Preferred).
Retail facilities management experience (Preferred).
Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities (Preferred).
Ability to quickly learn and adapt to company-required software systems (Preferred).

Skills

Organizational skills.
Task prioritization.
Stressful situation management.
Customer relationship development.
Financial management.
Budgeting.
CMMS systems.
Reporting tools.
MS Office proficiency.
Written communication.
Verbal communication.
Interpersonal communication.
Customer service principles.
Customer focus.
Independent work.
Project prioritization.
Composure under pressure.
Material Handling Equipment (MHE).
Controls Systems.
Powered Industrial Trucks (PIT).
General building operations.
Retail facilities management.
Software systems adaptation.

Location

Remote
Canada
Toronto, ON

Work Type

Virtual

Experience Level

Minimum 5 years of facilities or property management experience

Education Level

Bachelor's Degree (Preferred)
Associate's Degree (Preferred)
Equivalent work experience (Preferred)

Salary/Compensations

90,000.00 – 136,500.00 CAD per year

About the Company

JLL empowers people to shape a brighter way and the future of real estate for a better world.
JLL combines world-class services, advisory, and technology for clients.
JLL is committed to hiring talented people, empowering them to thrive, grow meaningful careers, and find belonging.
Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services.
For over 200 years, JLL (NYSE: JLL) has helped clients buy, build, occupy, manage, and invest in various commercial, industrial, hotel, residential, and retail properties.
JLL is a Fortune 500® company with operations in over 80 countries.
JLL's employees combine a global platform with local expertise.
JLL's purpose is to shape the future of real estate for a better world, helping clients, people, and communities SEE A BRIGHTER WAYSM.
JLL is the brand name and registered trademark of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer.
JLL is committed to working with and providing reasonable accommodations to individuals with disabilities.
For reasonable accommodation requests due to a disability during the employment process, email HRSCLeaves@jll.com.