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About the Role

Okta secures AI by building trusted, neutral infrastructure, solving complex challenges with urgency and excellence. This role involves building and executing a content strategy to elevate Okta and Auth0 customer communities as an authoritative destination for identity and security experts. The strategist will transform real-world community expertise and discussions into high-quality content, driving engagement, supporting generative search discoverability, and surfacing go-to-market intelligence across the business.

Responsibilities

Own content strategy and programming, identifying, cultivating, and publishing expert-driven content to elevate community voices and build trust across Okta and Auth0 communities.
Design and run content programs (e.g., technical deep-dive series, AMAs, member features) to drive engagement and establish the community as an authoritative destination.
Identify and cultivate Community Champions, activating their expertise across content programs, go-to-market initiatives, and community-driven knowledge assets.
Build repeatable processes for surfacing Champion voices and routing them into appropriate content formats and business moments.
Develop and maintain the community content calendar for Okta and Auth0, aligning programs and publications with product moments, go-to-market priorities, and audience engagement.
Partner with the Customer Content team to ensure community content meets generative search eligibility standards.
Ensure high-value discussions, Q&As, and blogs are structured, tagged, and formatted for discoverability and citation by generative AI models.
Govern the content lifecycle by auditing communities, identifying outdated or inaccurate content, and refreshing top-performing assets.
Maintain content freshness standards to ensure critical community knowledge remains accurate and relevant.
Partner with engineers to design and deploy agentic AI workflows for monitoring communities for strategic signals (e.g., trending questions, unmet product needs, sentiment shifts, buyer intent).
Build processes to automatically route community intelligence to Product, Marketing, and Customer Success stakeholders.
Use community analytics and listening tools to identify high-value discussions, solved problems, and expert answers.
Work with Community Engineer teams to transform insights into structured, evergreen knowledge assets (FAQs, knowledge base articles, community blogs) optimized for generative search.
Partner with the Social Care & Advocacy Specialist to disseminate content as part of the programming strategy.
Build and maintain a measurement model connecting community content performance to support deflection, generative search citation frequency, and pipeline influence.
Demonstrate the business value of well-governed community knowledge.

Requirements

4 to 7 years of experience in content strategy, community content, or knowledge management.
Experience building and managing community engagement programs that focus on developing technical and business thought leadership.
Demonstrated ability to read and work within technical content environments and restructure them into clear, accessible, search-optimized narratives that resonate with a general audience.
Experience structuring and optimizing content for generative AI engines, including familiarity with how LLMs surface and cite structured content, and experience applying those standards to community environments.
Experience working with content performance data and analytics tools to build dashboards, identify trends, and communicate findings with clear business context.
Experience applying content taxonomy frameworks, metadata standards, or information architecture systems at scale.
Experience working cross-functionally with Product, Marketing, and Customer Success teams to align on shared goals and route intelligence into action.

Skills

Experience using analytics tools such as Google Analytics, Tableau, or similar to track content performance and user behavior.
Background in a B2B SaaS or post-sales environment with exposure to go-to-market motions and customer success programs.
Experience building or working with agentic AI workflows, automation pipelines, or custom AI tools applied to content or community use cases.

Location

Canada

Experience Level

4 to 7 years of experience

Salary/Compensations

$85,000 - $116,600 CAD

Benefits

Equity (where applicable)
Bonus
Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending
Telemedicine
Paid leave (including PTO and parental leave)

About the Company

Okta secures AI by building trusted, neutral infrastructure for organizations.
Global community spanning over 20 offices worldwide.
United by a drive to innovate.
Offers immersive, in-person onboarding experience.

Equal Opportunity

Okta is an Equal Opportunity Employer.
All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or protected veteran status.
Considers qualified applicants with arrest and conviction records, consistent with applicable laws.
Provides reasonable accommodation for the job application, interview process, or onboarding.
May use Automated Employment Decision Tools (AEDT) for recruitment and hiring, as defined by New York City Local Law 144.