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About the Role

This role drives product analytics, experimentation support, customer insights, and performance intelligence across Tim Hortons’ digital guest experience ecosystem. It partners with Product, AI/ML, Engineering, Design, and Operations teams to support data-informed product decisions, experimentation methodologies, KPI measurement, and customer behavior analysis. The ideal candidate combines strong analytical capability with modern product analytics thinking, experimentation fluency, technical curiosity, and operational pragmatism, playing a key part in evolving the organization toward intelligent, insight-driven, and AI-enabled product decision making.

Responsibilities

Lead product analytics and customer insight generation across digital guest experiences.
Partner with Product teams to support experimentation strategy, KPI measurement, funnel analysis, feature performance tracking, and product optimization opportunities.
Support experimentation operations and measurement methodologies across digital products and guest journeys.
Develop scalable reporting frameworks, dashboards, and performance measurement models for digital product teams.
Translate customer behavior, engagement trends, and performance insights into actionable business and product recommendations.
Partner with AI/ML teams to operationalize insights, personalization opportunities, and predictive analytics initiatives.
Support the evolution of self-serve analytics, reporting automation, and modern product intelligence capabilities.
Help identify opportunities for AI-assisted workflows, automation, and operational optimization across analytics and product processes.
Build strong cross-functional partnerships across Product, Engineering, Design, Operations, and business stakeholders.
Contribute to the evolution of experimentation practices, product intelligence frameworks, and analytics operating standards across the organization.

Requirements

5+ years of experience in product analytics, digital analytics, experimentation, customer insights, or related analytical roles.
Bachelor’s degree in Analytics, Business, Data Science, Statistics, Engineering, Computer Science, or a related field.
Experience supporting digital product organizations with KPI measurement, customer analytics, and experimentation insights.
Strong analytical and problem-solving skills with the ability to synthesize large data sets into actionable recommendations.
Experience with digital analytics, reporting, and visualization tools.
Strong communication skills with the ability to explain analytical findings to both technical and non-technical audiences.
Experience working cross-functionally with Product, Engineering, and business stakeholders.

Skills

Experience supporting mobile app, ordering, loyalty, payments, or digital guest experience ecosystems.
Familiarity with experimentation methodologies, A/B testing, and customer funnel optimization.
Exposure to AI/ML, personalization, predictive modeling, or automation initiatives.
Strong technical curiosity and interest in modern AI-enabled analytics workflows.
Comfortable operating in fast-moving, highly cross-functional organizations.
Product-minded and experimentation-oriented approach to analytics and customer insights.

Location

Toronto, ON

Work Type

Full-time
Onsite
5 days per week

Experience Level

5+ years

Education Level

Bachelor’s degree in Analytics, Business, Data Science, Statistics, Engineering, Computer Science, or a related field

Salary/Compensations

$120,000 - $160,000 Base Salary (Ontario)
Eligible for annual discretionary bonus plan
Eligible for equity grants

Benefits

Physical, mental, and financial wellness benefits
Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies.
Operates over 32,000 restaurants in more than 120 countries and territories with nearly $45 billion in annual system-wide sales.
Owns TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
Committed to improving sustainable outcomes through its Restaurant Brands for Good framework.
Focuses on growing brands by leveraging core values, employee and franchisee relationships, and community support.
Provides global scale and shared best practices to its brands.

Equal Opportunity

Restaurant Brands International (RBI) is an equal opportunity and affirmative action employer.
Does not discriminate based on race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
Policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.