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About the Role

As a Nordstrom Rack team member, you will thrive in a fast-paced, high-energy environment, continuously moving and collaborating to create a welcoming and inclusive atmosphere for all customers. You will ensure a quick and easy customer experience and maintain a clean, clutter-free store. Flexibility is essential, as you may occasionally work in different store areas to maintain cleanliness, organize stockrooms, and assist customers in finding great deals. Roles are available in Sales, Customer Service, and Stock departments.

Responsibilities

Ensure the salesfloor is "runway ready" through re-merchandising and straightening throughout the day.
Assist customers with cashiering, operating a point-of-sale system, bagging items, and handling bulky or heavy items.
Create a smooth fitting room experience by greeting and assisting customers, and sorting/returning clothing to the floor.
Maintain a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all technologies used in the store environment.
Adhere to all operational, merchandise, and asset protection standards.
Promote initiatives like the Nordstrom Rewards program.
Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner, following quality standards.
Prepare and ship customer orders, following quality, packing, and shipping standards.
Utilize inventory management systems to scan, process, and research merchandise shipments.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing backrooms, markdowns, and relocating store fixtures.

Requirements

Clear, effective communication with strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business need.
Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Skills

Clear communication
Interpersonal skills
Accountability
Initiative
Ownership
Organizational skills
Attention to detail
Ability to prioritize multiple tasks

Work Type

Flexible schedule

Salary/Compensations

$16.40 - $17.10 Hourly

Benefits

Medical/Vision insurance
Dental insurance
Retirement plan (including 401k)
Paid Time Away (PTO accruals, Holidays)
Life Insurance
Disability insurance
Merchandise Discount
EAP Resources
Eligibility for performance-based incentives/bonuses

About the Company

A fast-moving fashion company founded as a shoe store in 1901.
Built on a heritage of service, providing convenience and true connection for customers.
Empowers employees to be innovative, creative, and focused on providing excellent customer service.
Committed to leaving the world better than found.
Invites individuals with unique talents to join the team.
Rewards great work, promotes from within, and celebrates diversity.
Values include: Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and We Extend Ourselves.

Equal Opportunity

Nordstrom conducts background checks after conditional offers and considers qualified applicants with criminal histories consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
Applicants with disabilities requiring assistance or accommodation should contact the nearest Nordstrom location.