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About the Role
The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
Responsibilities
- Perform all assigned Front Office functions, preparing and executing an ideal guest journey.
- Maintain a high-quality guest history database.
- Provide genuine care to guests and team members as an Aman New York ambassador.
- Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
- Ensure follow-up and follow-through on all tasks.
- Respond to guest and leadership feedback, focusing on guest satisfaction improvement.
- Achieve and maintain a high guest retention ratio.
- Possess in-depth knowledge of New York City activities, directions, travel time, cost, and transportation.
- Maintain clean, neat, and organized surroundings, ensuring a safe and positive environment.
- Stay current with developments and procedures by attending pre-shift and departmental meetings.
- Perform other reasonable duties as required by Front Office Management.
Requirements
- 1 year of related luxury hotel experience.
- Hotel School graduate or College Degree (plus).
- Proficiency in Windows, Word, Excel, PowerPoint.
- Opera PMS knowledge (preferred).
- Excellent written and verbal communication skills in English.
- Multi-lingual (plus).
- Positive, inclusive, genuine, innovative, engaging, and energetic personality.
- Ability to handle guest requests and concerns efficiently, calmly, and genuinely.
- Organized, time-wise, with high attention to detail.
- Sensitive and inclusive to all cultural nuances.
- Handle confidential materials and matters with full discretion.
- Ability to handle multiple tasks in an intense, fast-paced environment.
Skills
- Windows
- Word
- Excel
- PowerPoint
- Opera PMS
- Written communication
- Verbal communication
- English language proficiency
- Multilingualism
- Guest relations
- Organization
- Time management
- Attention to detail
- Cultural sensitivity
- Discretion
- Confidentiality
- Multitasking
- Adaptability to fast-paced environments
Location
- Aman New York
- Manhattan
- New York City
Experience Level
- 1 year of related luxury hotel experience
Education Level
- Hotel School graduate (plus)
- College Degree (plus)
Salary/Compensations
- $37.91 per hour
Benefits
- Competitive benefits package
- Exciting international career opportunities
- Career journey support
- Comprehensive and generously-subsidized health benefits program
- Safe Harbor 401K Plan
- Complimentary stays at other Aman properties
- Discounts at Aman New York restaurants
- Discounts at Aman Retail online store
- Wellness events
About the Company
- Aman Group, founded in 1988, evolved from intimate resorts into a pioneering force in hospitality, residences, and experiences, including Aman Essentials and Aman Interiors.
- Committed to unparalleled service.
- Believes environments and experiences are brought to life through people, heartfelt attention to detail, welcoming smiles, and passion for creating belonging.
- Joining Aman Group means joining a family.