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About the Role

This position is responsible for disseminating news and information to the general public, City employees, and the media regarding departmental and Citywide programs. Duties contribute to marketing, public relations, media relations, and publication for internal and external education and communication. The role is part of the Finance and Support Services team within the Austin Technology Services department, focusing on developing and disseminating information, building brand strategy, and improving internal and external communications through publications, web presence, and video development to achieve departmental objectives.

Responsibilities

Work on complex assignments requiring considerable judgment and initiative.
Lead individual projects or act as an account representative for client departments and programs.
Develop long-range strategic plans.
Write, plan, organize, direct, coordinate, and edit articles for various publications, including electronic.
Coordinate all aspects of marketing material production.
Perform media relations duties, including media buying, news releases, and fielding media questions.
Coordinate public relations duties, including public and school education, presentations, facility tours, and general public information requests.
Design, research, write, and edit newsletters and releases for internal or external use.
Produce public service announcements and promotional videos.
May train and lead others.
Develop corporate communications plans, strategies, policy development, and implementation.
Develop long-range strategic business and marketing plans.
Conduct market research as needed.
Design, write, and edit the ATS hub, newsletters, publications, and marketing materials for internal or external use.
Act as official spokesperson for the department, including crisis situations.
Develop presentation templates and brand standards, assisting with change management through communications.
Assist staff in promoting the Austin Technology Services department at conferences and exhibits.

Requirements

Graduation with a Bachelor's degree from an accredited college or university with major coursework in Marketing, Public Relations, Journalism, Advertising, or a related field.
Four years of progressive experience in developing and implementing public information programs.
One year of experience in a team leader or coordinator capacity.
Experience may substitute for the education up to a maximum of four years.

Skills

Knowledge of public information, marketing, public relations, and media relations programs.
Knowledge of municipal government functions and organization, including departmental relationships.
Knowledge of customer service standards.
Oral and written communication skills.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Data analysis and problem-solving skills.
Planning and organizing skills.
Ability to interpret policies and guidelines.
Ability to write articles for publication.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead and train others.
Ability to establish and maintain good working relationships with City employees and the public.
Expertise with Canva or similar tools (preferred).
Expertise with SharePoint or similar tools (preferred).
Experience interviewing and authoring enticing media stories with visuals (preferred).
Experience with project management for communication planning (preferred).

Location

Austin, Texas
Hybrid work schedule requiring 3 days onsite per week
Must reside in the state of Texas

Work Type

Full-time
Hybrid
Monday - Friday during regular business hours
Critical Employee

Experience Level

Four years of progressive experience in developing and implementing public information programs.
One year in a team leader/coordinator capacity.

Education Level

Bachelor's degree in Marketing, Public Relations, Journalism, Advertising, or a related field.
Experience may substitute for education up to four years.

Salary/Compensations

$32.96 - $43.26 per hour

Benefits

Medical benefits
Paid leave time
Retirement plan (City of Austin Employees' Retirement System)
Training opportunities
Comprehensive compensation package
Generous leave
Work-life balance programs
Extensive benefits
Sustainable transportation options (public transit, bike-friendly infrastructure)
Wellness programs
On-site fitness centers
Mental health support
Professional development opportunities
Leadership opportunities
Modern, innovative, and sustainable workspaces

About the Company

The City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
Committed to public service, guided by principles of Empathy, Ethics, Excellence, Engagement, and Equity.
Offers a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Drives meaningful change in one of the fastest-growing cities.
Provides an environment where employees are valued and innovation thrives.
The Austin Technology Services Department empowers City business partners and residents with sustained, reliable, and efficient technology services, infrastructure, and telecommunications.
Leverages state-of-the-art tools, innovative methods, and strategic partnerships to shape the City of Austin’s IT strategy.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions based on an individual's AIDS, AIDS Related Complex, or HIV status, or against individuals perceived to be at risk of HIV infection, or who associate with individuals believed to be at risk.
The City of Austin is committed to compliance with the Americans with Disabilities Act.
Reasonable accommodation during the application process or for essential job functions can be requested by calling (512) 974-3210 or Texas Relay by dialing 7-1-1.