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About the Role

The Director, Enterprise Crisis & Operational Risk Management, leads the execution and ongoing management of HOOPP’s Enterprise Crisis Management and Business Continuity programs, while supporting the evolution of the Operational Risk Management program. This role develops, implements, and continuously improves frameworks, plans, and capabilities to prepare for, respond to, and recover from disruptive events, and promotes a strong risk culture by collaborating with business partners to mitigate key operational risks.

Responsibilities

Ensure crisis response, business continuity, and recovery strategies are operationally effective, tested, and aligned with corporate priorities.
Partner with business leaders and external partners to support organizational resilience and pension promise delivery.
Support the execution of key programs and develop, recommend, and implement program enhancements for Operational Risk Management.
Lead day-to-day management and execution of Enterprise Crisis Management and Business Continuity programs.
Maintain and evolve crisis and continuity frameworks, standards, methodologies, and tools.
Coordinate and support enterprise response, recovery, and restoration activities during crisis or disruption events.
Act as a key operational leader during incidents, ensuring timely escalation, coordination, documentation, and post-incident review.
Support executive decision-making during crises with clear analysis, options, and recommendations.
Oversee development, maintenance, and testing of business continuity and recovery plans across business units, including Investment Management, Finance, and IT.
Facilitate business impact analyses (BIAs), dependency mapping, and risk assessments.
Plan and deliver regular crisis simulations, tabletop exercises, and business continuity tests.
Drive continuous improvement through lessons learned, industry benchmarking, and program maturity assessments.
Work closely with internal partners including Investment Management, IT, Legal, Finance, and Plan Operations divisions.
Coordinate with external service providers, emergency response partners, landlords, and suppliers.
Support Chief Risk and Strategy Officer in preparing for CEO and Board Committee meetings and executive briefings.
Develop and deliver crisis and continuity awareness and training programs.
Contribute subject-matter expertise to operational resilience, supplier risk, and emergency preparedness initiatives.
Prepare regular reporting on program status, risks, testing outcomes, and readiness metrics.
Maintain documentation, policies, and standards in line with organizational and regulatory expectations.
Support the design, implementation, enhancement, maintenance, and execution of HOOPP’s ORM program and underlying processes, including Operational Risk Event reporting, Key Risk Indicators, Industry Event surveillance and reporting, and Vendor Risk Management.
Provide analytical and operational support for operational risk event reporting and associated procedures.
Provide on-demand advisory on risks and controls identification, assessment, and remediation activities to key stakeholders.
Support business partners in implementing ORM program components within their respective divisions.

Requirements

Bachelor’s degree in business, management, risk, or a relevant major.
Minimum 10 years of work experience.
7+ years of progressive experience in business continuity, crisis management, emergency management, operational resilience, or operational risk.
Hands-on experience developing, implementing, and maintaining business continuity and crisis response programs.
Working knowledge of industry frameworks and standards (e.g., BCI Good Practice Guidelines, DRII Professional Practices).
Experience coordinating cross-functional teams during incidents or major disruptions.

Skills

Strong program execution, planning, and organizational skills.
Ability to translate strategic direction into practical plans, processes, and outcomes.
Proven stakeholder management and collaboration skills across diverse functions.
Clear, confident communication.
Ability to operate effectively under pressure.
Sound judgment and decision-making capabilities in time-sensitive and high-impact situations.
Excellent written and oral communication skills.
Detail and execution-oriented with a continuous improvement mindset.

Experience Level

Minimum 10 years of work experience
7+ years of progressive experience in business continuity, crisis management, emergency management, operational resilience, or operational risk

Education Level

Bachelor’s degree in business, management, risk, or a relevant major
Business continuity, crisis management, or resilience-related certifications (e.g., BCI, DRII) are an asset

Salary/Compensations

Base salary may vary based on individual expertise and experience applicable to the role.
Eligible to participate in discretionary incentive plan(s).

Benefits

Learning and development initiatives, including workshops, Speaker Series events, and access to LinkedIn Learning.
Membership in HOOPP’s world-class defined benefit pension plan.
Competitive, 100% company-paid extended health and dental benefits for permanent employees.
Coverage supporting diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
Optional post-retirement health and dental benefits subsidized at 50%.
Yoga classes, meditation workshops, nutritional consultations, and wellness seminars.

About the Company

Founded in 1960 by the Ontario Hospital Association, the Healthcare of Ontario Pension Plan (HOOPP) is one of Canada’s strongest and most stable defined benefit pension plans.
For over 65 years, HOOPP has delivered on its pension promise to Ontario’s healthcare workers, serving more than 504,000 members and 870 employers across the province.
With offices in Toronto and London, HOOPP manages a global, diversified multi-asset portfolio.
As one of Canada’s Maple 8 pension plans, HOOPP oversees $132 billion in assets and remains fully funded.
HOOPP is a purpose-driven organization committed to building an equitable, diverse, and inclusive workplace.
The company seeks talented, forward-thinking individuals who want their work to have real impact on the lives of others.

Equal Opportunity

Commitment that equity, diversity, and inclusion are fundamental to the work environment and business success.
Belief that an equitable, diverse, and inclusive (EDI) workplace is integral to cultivating a positive culture.
Integration of fair and inclusive practices into programs and processes, creating equal opportunity and a consistent employee experience.
Accommodation is available for recruitment process needs; advise your recruiter or email HRinbox@hoopp.com for arrangements.