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About the Role

This role supports the development and delivery of the firm’s client and referrer programmes. Working closely with the Client Relationship Manager and Senior Client Experience Manager, you will support day-to-day client relationship activities, including account management, programme coordination, and embedding a structured approach to relationship management. This position offers significant exposure to partner-led client development and is ideal for building a career in client relationship management within professional services. Joining at an exciting time, you will help ensure programmes are effectively delivered, continuously improved, and integrated into the firm's operations.

Responsibilities

Support the management of priority client and referrer accounts.
Assist in maintaining regular engagement activity and ensuring continuity across key relationships.
Help identify opportunities to strengthen relationships and enhance the overall client experience.
Support the coordination of client touchpoints, including meetings, reviews, and follow-ups.
Assist in the preparation and maintenance of client and referrer account plans.
Help track actions and follow-ups, ensuring momentum is maintained across priority accounts.
Support the preparation of briefing materials, relationship maps, and meeting packs.
Contribute to ensuring a consistent and joined-up approach across practice areas.
Support the ongoing delivery of the firm’s client and referrer programmes.
Assist in embedding processes, templates, and ways of working across the firm.
Help coordinate programme activity, ensuring deadlines and actions are tracked and progressed.
Contribute ideas and feedback to support the ongoing development of the programmes.
Support the collection and organisation of client and referrer data to improve visibility and insight.
Assist in producing reports, summaries, and basic analysis to support decision making.
Maintain accurate records and activity tracking within CRM systems and internal tools.
Help ensure consistency in how client information and activity are captured across the firm.
Work with partners, lawyers, and business services teams to gather information and support relationship activity.
Assist in coordinating internal client meetings and capturing actions.
Build strong working relationships across the firm while developing confidence engaging with senior stakeholders.
Provide responsive and high-quality support to the Client Relationship Manager and wider BD team.
Support the planning and delivery of client-facing events, roundtables, and engagement initiatives.
Assist with invitations, logistics, materials, and follow-up activity.
Help track attendance, feedback, and outcomes from events.
Contribute to ensuring events align with client relationship objectives.
Help maintain templates, trackers, and programme documentation.
Contribute to identifying improvements in processes and ways of working.
Support the development of a consistent and high-quality approach to client relationship management.
Share learnings and insights with colleagues across the team.

Requirements

At least 12 months experience in a client relationship or business development role, ideally within legal or professional services.
Strong organisational skills and the ability to manage multiple tasks and deadlines.
Good written and verbal communication skills, with attention to detail.
A proactive and positive approach, with a willingness to learn.
Ability to work collaboratively across teams and build effective working relationships.
An interest in understanding client needs and supporting relationship development.
Good working knowledge of Microsoft Office.
Experience of CRM systems is beneficial.

Skills

Organisational skills
Task management
Deadline management
Written communication
Verbal communication
Attention to detail
Proactive approach
Positive approach
Willingness to learn
Collaboration
Building effective working relationships
Client needs understanding
Relationship development support
Microsoft Office
CRM systems

Location

UK
Remote (up to 50%)

Work Type

Hybrid

Experience Level

At least 12 months experience

Benefits

Hands-on experience supporting a firmwide client and referrer programme.
Exposure to partner-led client relationship management and strategic account activity.
Opportunity to develop skills in account planning, client insight, and stakeholder coordination.
Involvement in client-facing initiatives, events, and engagement activity.
Chance to learn from experienced BD and client relationship professionals.
Supportive and collaborative team environment with a strong focus on development.

About the Company

Penningtons Manches Cooper is a leading UK and international law firm.
Recognised for combining legal expertise with a deep understanding of clients’ commercial objectives.
Over 400 specialist lawyers provide a full-service offering tailored to businesses and individuals.
Delivers high-quality, practical legal advice across various sectors.
The Marketing and Business Development team drives strategic growth ambitions.
The 28-professional team was a finalist for Best Business Support Team at the British Legal Awards in 2024 and 2025.
The team delivers commercially focused and innovative BD initiatives with a collaborative approach.

Equal Opportunity

Diversity, Equity, and Inclusion is a priority and central to the firm's operations.
Actively attracts a diverse workforce and welcomes applications from all backgrounds.
Committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard.
Ensures equal opportunities and treatment for all job applicants and employees at all stages of recruitment and employment.
Prohibits discrimination based on age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression, and social background.
Aims to provide adjustments for people with a disability, long-term health condition (including mental health), or neurodiversity.
Contact Sam.Austin@penningtonslaw.com to request an adjustment.