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About the Role

This newly created Client Relationship Manager role is crucial for shaping and delivering the firm’s client and referrer programs. It offers an exciting opportunity to embed and evolve a structured, firmwide approach to relationship management. Working with the Senior Client Experience Manager, partners, and the Business Development team, this role drives the day-to-day delivery of client and referrer initiatives, ensuring momentum, consistency, and measurable impact. It serves as a critical link between strategy and execution, supporting partners in managing priority relationships and building a sustainable, scalable client program.

Responsibilities

Support partners in developing and maintaining strong relationships with priority clients and referrers
Manage a portfolio of key client and referrer accounts, ensuring plan implementation and action progression
Act as a central point of coordination, maintaining regular engagement and continuity across relationships
Identify opportunities to strengthen relationships, mitigate risk, and enhance client experience
Play a key role in shaping and embedding the firm’s client and referrer programs
Support the ongoing development of frameworks, processes, and best practices for firmwide consistency
Contribute to program evolution, identifying enhancement opportunities based on feedback and performance
Ensure programs are practical, sustainable, and aligned with the firm’s strategic objectives
Support the development and delivery of structured client and referrer account plans
Coordinate cross-practice engagement for a joined-up and consistent approach across teams and jurisdictions
Track delivery against agreed actions, maintaining momentum and accountability
Prepare briefing materials and updates to support partner engagement
Improve client and referrer insight through structured data gathering and analysis
Produce clear, data-led insights and recommendations for relationship development and growth
Support the effective use and development of client relationship tools and systems, including CRM
Contribute to establishing consistent reporting and measurement of client program effectiveness
Work closely with partners to support effective relationship management, providing structure, coordination, and follow-through
Build strong relationships with internal stakeholders across practice groups and business services teams
Reduce administrative burden on partners through consistent planning, tracking, and reporting
Support the Senior Client Experience Manager in enabling a more strategic, forward-looking approach
Capture and share best practice across client and referrer management activity
Identify opportunities to improve processes, tools, and ways of working
Contribute to building a consistent, high-quality approach to client relationship management across the firm
Support the transition to a more structured and sustainable model of client program delivery

Requirements

3-5 years' experience in a client relationship role, ideally within legal or professional services
Collaborative and adaptable approach, with willingness to work in a developing environment
Confidence working with senior stakeholders, including partners
Proactive, commercially minded approach with passion for client development and relationship management
Ability to coordinate activity across teams and drive momentum
Strong organizational and project management skills, with ability to manage multiple workstreams and stakeholders
Strong analytical skills, with ability to turn data and insight into practical recommendations
Excellent communication skills, both written and verbal

Skills

Organizational skills
Project management skills
Analytical skills
Communication skills
CRM

Location

Work Type

Hybrid

Experience Level

3-5 years' experience

Benefits

Opportunity to help shape and build a firmwide client and referrer program from an early stage
High-impact role directly influencing client growth and retention
Direct exposure to partners and involvement in managing high-value client relationships
Experience in both strategic and operational aspects of client relationship management
Chance to develop skills in account planning, client insight, and program delivery
Collaborative and supportive environment with clear opportunities for development and progression

About the Company

Penningtons Manches Cooper is a leading UK and international law firm, recognized for combining legal expertise with a deep understanding of clients’ commercial objectives.
With over 400 specialist lawyers, the firm provides a full-service offering tailored to businesses and individuals, delivering high-quality, practical legal advice across various sectors.
The Marketing and Business Development team drives the firm’s strategic growth ambitions.
Comprising 28 dedicated professionals, the team was a finalist for Best Business Support Team at the British Legal Awards in 2024 and 2025, reflecting its impact in delivering commercially focused and innovative BD initiatives and its collaborative approach.

Equal Opportunity

Diversity, Equity, and Inclusion is a priority and at the heart of everything we do.
We actively want to attract a diverse workforce and welcome applications from everyone, from all backgrounds.
We are committed to promoting an inclusive culture where everyone can be their full selves and experience being seen and heard.
We ensure equal opportunities and treatment for all job applicants and employees, at all stages of recruitment and employment, regardless of age, gender reassignment, marriage or civil partnership, pregnancy and maternity, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, gender identity, gender expression, and social background.
We aim to provide adjustments for people who have a disability, long-term health condition (including mental health), or neurodiversity.