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About the Role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. Based in the UK, this role is a critical, highly-visible position within our organization, serving as the primary technical resource for our Sales team. You will be responsible for driving the technical closure of sales opportunities by demonstrating the value of Observe to prospective customers. This role requires a blend of deep technical knowledge, strong presentation skills, and a customer-focused approach.
Responsibilities
- Conduct technical discovery sessions to understand prospect environments and observability requirements.
- Deliver compelling product demonstrations and technical presentations.
- Design, scope, and manage technical evaluations and Proof of Concepts (POCs).
- Document and present POC findings to customers.
- Partner with Account Executives to develop and execute technical sales strategies.
- Serve as a technical subject matter expert throughout the sales cycle.
- Provide customer feedback to Product Management and Engineering teams.
- Develop and maintain technical sales collateral.
- Deliver technical training to the Sales organization.
- Travel to client sites and industry events as required.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 10+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
- Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
- Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices).
- Familiarity with major cloud platforms (AWS, Azure, GCP).
- Strong verbal and written communication skills.
- Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
- Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.
Skills
- Observability concepts (metrics, logging, tracing)
- Prometheus
- OpenTelemetry
- Grafana
- ELK Stack
- Kubernetes
- Docker
- Microservices
- AWS
- Azure
- GCP
- Verbal communication
- Written communication
- Technical presentation
- Technical knowledge
- Presentation skills
- Customer-focused approach
Location
- UK
Experience Level
- Principal
- 10+ years of experience
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related field
About the Company
- Snowflake powers the era of the agentic enterprise, seeking AI-native thinkers who reinvent work and treat AI as a high-trust collaborator.
- Snowflake values low-ego individuals who thrive in dynamic environments and use an experimental mindset to deliver results.
- Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud.
- Observe enables businesses to troubleshoot modern distributed applications 10x faster.
- Snowflake offers the first truly unified platform for telemetry and business data by integrating AI-powered observability.
- Snowflake is a fast-growing company scaling its team to accelerate growth.
- Snowflake seeks individuals who share its values, challenge ordinary thinking, and drive innovation.