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About the Role
At Snowflake, we are powering the era of the agentic enterprise. We seek AI-native thinkers energized by reinventing work, treating AI as a high-trust collaborator to solve problems and accelerate impact. We look for low-ego individuals who thrive in dynamic environments and move with an experimental mindset to discover simpler, more powerful ways to deliver results. Your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. As a core part of Snowflake, it's the first truly unified platform for telemetry and business data. This role in the UK is a critical, highly-visible position, serving as the primary technical resource for the Sales team, responsible for driving the technical closure of sales opportunities by demonstrating Observe's value to prospective customers. It requires deep technical knowledge, strong presentation skills, and a customer-focused approach.
Responsibilities
- Conduct in-depth technical discovery sessions with prospects to understand their environment, challenges, and observability requirements.
- Tailor and deliver compelling product demonstrations and technical presentations showcasing solution value.
- Design, scope, and manage technical evaluations and Proof of Concepts, ensuring successful setup and value demonstration.
- Document findings and present clear, persuasive results to customers.
- Partner closely with Account Executives to develop and execute technical sales strategies.
- Act as the technical subject matter expert throughout the sales cycle.
- Serve as the voice of the customer to Product Management and Engineering teams, providing feedback on product capabilities, market needs, and competitive landscape.
- Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides.
- Deliver technical training to the broader Sales organization.
- Travel to client sites and industry events as required.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
- Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
- Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
- Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
- Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.
Skills
- Observability concepts (metrics, logging, tracing)
- Prometheus
- OpenTelemetry
- Grafana
- ELK Stack
- Cloud-native technologies (Kubernetes, Docker, Microservices)
- AWS
- Azure
- GCP
- Verbal communication
- Written communication
- Technical discovery
- Product demonstrations
- Technical presentations
- Proof of Concepts (POCs) design and management
- Technical sales strategies
- Technical subject matter expertise
- Customer feedback provision
- Technical sales collateral development
- Technical training delivery
Location
- UK
Experience Level
- Senior
- 5+ years of experience
Education Level
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Equivalent practical experience
About the Company
- Snowflake is powering the era of the agentic enterprise, seeking AI-native thinkers to reinvent work.
- Snowflake looks for low-ego individuals who thrive in dynamic, fast-moving environments with an experimental mindset.
- Snowflake is growing fast and scaling its team to enable and accelerate growth.
- Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud.
- Observe by Snowflake enables businesses to troubleshoot modern distributed applications 10x faster.
- Observe by Snowflake is a core part of Snowflake, creating the first truly unified platform for telemetry and business data.