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About the Role

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Responsibilities

Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs
Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
Develop and assist with the development and implementation of policies and procedures
Ensure accurate and timely documentation of patient records and services delivered

Requirements

Minimum of 4 years in behavioral healthcare
Minimum of 2 years of operations experience
Minimum of 2 years of managerial experience
Experience with PHP and IOP levels of care strongly preferred
Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers
Supervises a team of employees

Location

Onsite
Austin, TX

Work Type

Onsite
Full-time

Experience Level

Minimum of 4 years in behavioral healthcare
Minimum of 2 years of operations and managerial experience

Education Level

Master’s or Doctorate-level Licensed Clinician
LCSW
LMHC
LMFT
PsyD
PhD
PhD (Clinical, Counseling or Educational Psychology)

Salary/Compensations

$105,000-120,000 annually

Benefits

Relocation Assistance
Professional Growth & Career Pathing
Executive Mentorship
Corporate clinical support from day one
Competitive Salary & Bonuses
Comprehensive Health Benefits
Medical benefits
Dental benefits
Vision benefits
401(k) with Company Match
Generous PTO
Vacation
Holidays
Extended sick leave
Mental health days
Industry-Leading Training & Support
Paired with a corporate clinical mentor from day one

About the Company

Cross Creek Hospital is an acute psychiatric hospital in Austin, Texas.
Offers approximately 196 licensed beds following a recent expansion to meet growing behavioral health needs in the region.
Provides inpatient, partial hospitalization (PHP), and intensive outpatient (IOP) services for children, adolescents, adults, and older adults.
Treats a wide range of mental health conditions and co‑occurring substance use disorders, including depression, bipolar disorder, anxiety, PTSD, schizophrenia, and substance dependence.
Detox services available as needed.
Mission-driven team dedicated to making a real impact in behavioral health.
Partners with Ascension Seton.
Work alongside experienced clinicians in a collaborative environment where expertise is valued.
Helps patients build healthier futures.

Equal Opportunity

Committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.