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About the Role

Four Seasons Hotel San Francisco is seeking a Banquet Manager to join the dynamic Food & Beverage Team. This role requires excitement and dedication in serving guests, emphasizing cooperative teamwork and mutual respect. Flexibility to work mornings, evenings, weekends, and holidays is essential as the hotel operates 24/7, 365 days a year.

Responsibilities

• Select, train, evaluate, lead, motivate, coach, and discipline all employees and supervisors in the Banquet Department to meet established cultural and core standards.
• Manage daily activities and planning for outlet operations.
• Maintain visibility in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts.
• Coordinate set-up requirements for hotel and off-site functions according to banquet event orders.
• Communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure all function details are executed.
• Ensure quality and timeliness of all food items.
• Provide knowledge of wine and spirits in an elegantly appointed environment.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements.
• Perform Manager on Duty (MOD) shifts at outlets when no banquet events are scheduled.

Requirements

• At least two years managing a high-volume outlet in a luxury environment.
• Excellent proficiency in the English language, both written and verbal.
• Prior experience in a unionized outlet (priority consideration).

Skills

• Knowledge of food & beverage service.
• Knowledge of cost control.
• Knowledge of labor control.
• Knowledge of maintenance.
• Knowledge of merchandising.
• Knowledge of accounting.
• Good communication skills.
• Customer contact skills.
• Strong people management skills.
• Ability to maintain positive relations with staff.
• Ability to manage guest expectations.

Location

• San Francisco, California
• Four Seasons Hotel San Francisco

Work Type

• Flexible hours (mornings, evenings, weekends, and holidays)

Experience Level

• At least two years managing a high-volume outlet

Salary/Compensations

• $78K to $82K

Benefits

• Market-leading medical benefits
• Market-leading dental benefits
• Market-leading vision benefits
• 401(k) Retirement Plan
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Investment in employee development
• Seasonal “Task Force” opportunities
• Employee engagement at all levels
• Paid holidays
• Paid vacation
• Paid sick days
• Special rates for culinary experiences
• Special rates for retail experiences
• Special rates for wellness experiences

About the Company

• Four Seasons is powered by its people, a collective striving for continuous improvement and mutual respect.
• Team members worldwide create amazing experiences for guests, residents, and partners through luxury with genuine heart.
• The company provides a world-class employee experience and culture.
• Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• The company's purpose is to create lasting impressions and enrich lives through connection.
• Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
• Offers opportunities to build a life-long career with global potential and pride in work.
• Four Seasons Hotel San Francisco is a modern oasis in the city's most exciting location.
• The hotel is at the epicenter of San Francisco, overlooking Yerba Buena Gardens.
• Located steps away from the City's Financial District, Union Square shopping, Moscone Convention Center, Museum of Modern Art, and Contemporary Jewish Museum.
• Features newly renovated guest rooms designed to represent San Francisco’s natural beauty.

Equal Opportunity

• Qualified individuals with a disability or disabled veterans needing reasonable accommodation to use or access the online system should contact People & Culture.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• To access the 'EEOC is The Law' Information poster, visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
• To access the 'EEOC is The Law' Information poster, visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.