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About the Role

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to deliver Fit4Less’ friendly, clean, and automated brand.

Responsibilities

• Perform and complete cleanliness tasks and duties to ensure safety and consistent cleanliness for members, associates, and prospective members.
• Clean and tidy according to cleanliness standards and inspection guidelines.
• Provide friendly customer interaction during cleanliness tasks on the workout floor.
• Contribute to an 'everybody cleans' mindset.
• Complete and review daily, weekly, and monthly cleanliness tasks, communications, and training.
• Inform and report deficiencies using standard guidelines to engage appropriate actions and resolutions.
• Provide friendly customer service following Fit4Less guidelines, processes, and procedures.
• Welcome members and guests warmly.
• Help and educate members and guests on memberships, amenities, automation, and processes.
• Promote black card amenities and memberships.
• Contribute to a courteous and friendly workplace environment.
• Complete tasks and responsibilities by set timelines.
• Complete and review daily, weekly, and monthly tasks, communications, and training.
• Inform and work with the manager for progress relating to customer service and escalation support.
• Address, inform, and report incidents of concern using standard process expectations.
• Sell and suggest memberships and provide assistance for membership management.
• Assist and provide appropriate club access, educating on automated and virtual options for member utilization.

Requirements

• High School diploma, or working toward completion.
• 1 year teamwork and/or volunteer experience.
• WHMIS Certification.
• First Aid, CPR-A & AED Certification.
• Ability to put a lot of effort into activities.
• Ability to remain calm under pressure and handle stress.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Ability to value time and use it effectively and efficiently.

Skills

• Verbal communication.
• Written communication.

Location

• Canada

Experience Level

• 1 year teamwork and/or volunteer experience

Education Level

• High School diploma, or working toward completion

Salary/Compensations

• Minimum wage
• Expected annual total compensation: $35,600

Benefits

• Opportunities for advancement.
• Free Fitness membership.
• Fun and energetic atmosphere.

About the Company

• Fit4Less is growing across Canada with over 100 locations.
• Dedicated to providing affordable fitness to all those living in Canada.
• Promotes a healthy and well-balanced lifestyle.
• GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.
• canfitpro is the largest provider of education in the Canadian fitness industry, founded in 1993.
• canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services.
• canfitpro has over 24,000 members, including fitness professionals, health club operators, industry suppliers, and fitness consumers.

Equal Opportunity

• Committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected, and supported.
• Dedicated to building a workforce that reflects the diversity of customers and communities.
• Committed to meeting the accessibility needs of persons with disabilities in a dignified and equitable manner.
• Provides accommodation for the recruitment/interview process upon request.