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About the Role

At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and foster an inclusive workplace where employees feel respected, valued, and contribute to success. Employees are expected to be customer-focused, knowledgeable of practices aligning customer needs and satisfaction, and adept at managing risks according to PNC's Enterprise Risk Management Framework.

Responsibilities

Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue.
Achieve business results through leadership and collaboration with ecosystem partners.
Proactively generate leads and conduct appointments inside and outside the branch.
Deliver a differentiated client experience from acquisition through onboarding and servicing.
Manage and grow Business Banking relationships under $2MM in sales revenue.
Translate client information into actionable sales strategies and tactics.
Generate quality referrals to ecosystem partners.
Leverage tools and protocols to maximize business results.
Develop ecosystem leadership as a Center of Influence (COI).
Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
Identify and introduce clients to the best-equipped resources or teams.
Hold partners accountable for routine updates and referral follow-up.
Differentiate the client experience through advanced conversation skills.
Deliver client well-being through tailored solutions for deposits, lending, cash management, payments, and investing.
Solve client problems courteously and with urgency, escalating when necessary.
Act as an advocate for clients and prospects across departments, identifying trends and unique needs.
Collaborate with the branch team to identify consumer and business banking referral opportunities.
Work with the Branch Manager and Business Banker to expand share of wallet with consumer and business clients.
Create client loyalty and grow client share of wallet through a differentiated client experience.
Perform lobby engagement activities to connect with clients and position PNC products.
Educate clients on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk through adherence to policies and procedures, demonstrating sound judgment.
Demonstrate heightened scrutiny to identify and avoid loss.
Participate in branch daily operations, ensuring efficiency and accuracy.

Requirements

No sponsorship for employment visas or participation in STEM OPT.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Subject to requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
For any registered role, subject to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Skills

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Business Acumen
Customer Experience Management
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Prospecting
Selling
Understanding Customer Needs

Location

Madison Avenue branch, NY
In-office

Work Type

Full-time
In-office

Experience Level

< 1 year of professional experience
Successful completion of a formal development program
Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree.

Education Level

University / college degree
Bachelor's degree

Salary/Compensations

Base Salary: $63,000.00 – $105,000.00
Incentive eligible based on company, business, and/or individual performance.

Benefits

Medical/prescription drug coverage (with Health Savings Account feature)
Dental options
Vision options
Employee life insurance
Spouse/child life insurance
Short-term disability protection
Long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance (including select programs fully paid)
Robust wellness program with financial incentives
Maternity leave
Parental leave
Up to 11 paid holidays each year
9 occasional absence days each year (unless otherwise required by law)
15 to 25 vacation days each year (depending on career level and years of service)

About the Company

PNC's people are its greatest differentiator and competitive advantage.
United in delivering the best experience for customers.
Fosters an inclusive workplace culture where employees feel respected, valued, and have an opportunity to contribute.
An in-office company that fosters a collaborative and supportive culture.
For nearly 160 years, PNC has strived to make a meaningful impact for employees, customers, communities, and shareholders.
Success and positive reputation are built on open and honest dialogue, unwavering focus on smart risk management, relationship-based customer service, and community investments.
Inclusive workplace allows employees to be heard, valued, and developed.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Fosters an inclusive and accessible workplace.
Provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform essential functions.