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About the Role

Support sales and solutions consulting teams by providing technical and functional assistance for key opportunities in the SMB market. Understand customer requirements and demonstrate Zendesk solutions. Act as a technical bridge between Sales and customer prospects, managing and presenting technical information in virtual and occasional onsite meetings. Develop professional skills through training, mentorship, and industry events, gaining exposure to Go To Market functions and direct customer engagement.

Responsibilities

Assist sales and solutions consulting teams in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives.
Collaborate with various Go-to-Market teams to understand different functions and their contribution to business goals.
Conduct market research to identify trends, customer needs, and competitive landscape, providing insights for strategic decisions.
Support sales and marketing teams in campaigns, content creation, and demand generation for Zendesk solutions.

Requirements

Bachelor’s degree in Business, Computer Science, Communications, or a related field with applicable coursework.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Proficiency in office productivity software.
Awareness of AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications is ideal.
Internship or relevant experience in sales, call centers, or customer service is a plus but not required.
Proactive and adaptable mindset.
Eagerness to learn.
Passion for technology and customer experience.

Skills

Analytical and problem-solving skills
Written communication
Verbal communication
Office productivity software
AI technologies (LLM, ChatGPT)
Web technologies (HTML, CSS)
Scripting technologies (HTML, CSS)
SaaS applications

Location

Local office (part of the week)
Remote (part of the week)

Work Type

Hybrid

Experience Level

Junior Associate
Internship or relevant experience in sales, call centers, or customer service is a plus but not required

Education Level

Bachelor’s degree in Business, Computer Science, Communications, or a related field with applicable coursework

Salary/Compensations

US hourly OTE: $49.04-$73.08 (80/20 base/commission pay mix)

Benefits

Opportunity for professional growth in a collaborative environment
Exposure to various aspects of the business
Access to mentorship program from experienced professionals
Inclusive workplace culture
Competitive salary
Health and wellness benefits
Opportunities for career advancement

About the Company

Zendesk software brings calm to customer service, powering billions of conversations.
Mission to simplify business complexity and make it easy for companies and customers to create connections.
Customer experience software unlocks the power of billions of interactions, enabling meaningful customer relationships.
Offers a fulfilling and inclusive experience with a hybrid way of working.
Offices reflect global cities, providing spaces for collaboration, quiet, and events.

Equal Opportunity

AI or automated decision systems may be used to screen or evaluate applications.
Zendesk is an equal opportunity employer, fostering global diversity, equity, & inclusion.
Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
AA/EEO/Veterans/Disabled employer.
Zendesk makes reasonable accommodations for applicants with disabilities and disabled veterans.
For accommodation requests, email peopleandplaces@zendesk.com.