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About the Role

As Senior Manager, you are responsible for the success of client engagements and programs. Your expertise in client services ensures exceeding client expectations. You possess an expert understanding of strategy, customer experience design, AI, and technology, enabling independent leadership of cross-functional teams. You excel at identifying innovation opportunities, leveraging AI, defining strategies, understanding client needs, and delivering solutions. You will apply Konrad’s Design Thinking Process to solve complex business problems, guiding clients from brainstorming through impactful end-user experiences to technical delivery. The ideal candidate demonstrates experience leading large cross-functional teams and mentoring members.

Responsibilities

Serve as Engagement Lead for key projects and programs.
Lead engagement and program processes, including budget, scope, timelines, organization, resourcing, implementation, and risk management.
Manage cross-functional team members to achieve project or program vision.
Act as the primary client contact, managing expectations and independently resolving project or program level issues.
Proactively identify problems and opportunities for improvement.
Lead experience design thinking workshops with clients.
Interpret client business challenges and goals, collaborating with design and technology teams to deliver elegant user experiences.
Provide thought leadership on existing and emerging design and technology trends, including AI.
Mentor global team members.

Requirements

Solid understanding of complex management, strategy, business, and finance processes.
Proven history of leading multiple complex projects and programs simultaneously.
Deep understanding of existing and emerging design, project management processes, and technology.
Strong track record of client services.
Experience in mentoring and growing team members.

Skills

Superior organizational skills.
Superior written communication skills.
Superior verbal communication skills.
Strong presentation ability.
Excellent relationship building skills.
Ability to influence others.
Ability to build cohesiveness across diverse individual skills and styles.

Work Type

Hybrid

Experience Level

Minimum 6-7 years of relevant experience.
3+ years of client services experience.

Salary/Compensations

$150,000 to $180,000

Benefits

Comprehensive Health & Wellness Benefits Package.
Retirement Planning.
Parental Leave Program.
Annual tech & travel allowance.
Flexible Working Hours.
Work from Home Flexibility.
Service Recognition Programs.
Socials, Outings & Retreats.
Culture of Learning & Development.

About the Company

Konrad is a next generation digital consultancy.
Dedicated to solving complex business problems for global clients with creative and forward-thinking solutions.
Fosters a culture built on innovation and commitment to creating best-in-class digital products.
Hires exceptionally smart, analytical, hard working, and lifelong learning individuals.

Equal Opportunity

Konrad is committed to maintaining a diverse work environment and is an equal opportunity employer.
All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment.
Accessibility accommodations are provided for hiring process or employment concerns.