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About the Role

The Peer Support Specialist provides coaching, mentoring, and consultation to beneficiaries to promote recovery, self-advocacy, and self-direction. This role offers essential expertise and consultation to the interdisciplinary healthcare team, fostering a culture where individual perspectives are recognized and integrated into treatment, rehabilitation, and community self-help activities. Peer Support services are structured activities for adults aged 18 and older with MH/SA disability, focusing on individualized, recovery-focused approaches to develop wellness self-management, personal recovery, natural supports, coping skills, self-advocacy, and independent living skills for housing, employment, and full community inclusion.

Responsibilities

Provide services based on wellness self-management, personal recovery, natural supports, coping skills, self-advocacy, and independent living skills for housing, employment, and community inclusion.
Assist clients with self-determination and decision-making.
Teach functional skills including managing medications, finances, health care, resources, and daily living.
Model recovery values, attitudes, beliefs, and personal action to encourage wellness.
Teach and promote self-advocacy, empowering clients to use their legal rights.
Assist consumers with the development, modification, and use of crisis plans and advanced directives, and provide relapse prevention support.
Support consumers to maintain stable housing, improve housing situations, and enhance independent living skills.
Assist clients in gaining information about returning to school or job training.
Develop and implement a Mental Health Wellness Recovery Action Plan.
Provide linkage to community resources.
Provide case management services.
Utilize personal recovery experience to instill hope and optimism for people in recovery.
Demonstrate a personal belief in recovery, supported employment best practices, and sincere interest in the welfare of persons in recovery.
Demonstrate the ability to engage and serve enrolled consumers, contribute to the rehabilitative process, and perform duties with flexibility and an individual focus.
Promote and contribute to the development of a culture of recovery and empowerment within and outside of the CSEUC, upholding program goal integrity.
Report directly to the Qualified Professional on all matters pertinent to the successful obtainment of program goals and standards.
Ensure timely completion of documentation of PSS services in accordance with Clinical Coverage Policy NC 8A and 8G and other related regulatory requirements.
Maintain client confidentiality in adherence to HIPAA regulations.
Complete timely and accurate clinical documentation of all services, interventions, and client-related activities in accordance with CSEUC standards.
Cooperatively and actively participate in all assigned staff and supervisory meetings, in-service training, and staff development activities.
Participate in a first responder on-call system available to consumers and/or their natural support network on a 24/7/365 basis; coordinate “first response” resources according to consumer needs and the PCP.
Represent the company in a positive manner, reflective of the company’s mission, at all times.
Ensure confidentiality regarding sensitive and protected information in accordance with HIPAA and CFR-42C.
Maintain required records such as documentation of progress notes and ensure timely and accurate compliance of medical records according to the record service manual.
Accurately document all billable encounters into Southeastern Integrated Care’s EMR system within 24 hours; enter any corrections within 24 hours of notification.
Participate in all required training and education as mandated by the specific service line and clinical coverage policy.
Collaborate with supervisor to self-identify training and supervision needs, ensuring services to clients are provided only within the scope of current expertise and abilities.
Cooperatively perform other assigned job duties to support quality services, remain available to team members in crisis situations, and support the CSEUC’s mission.

Requirements

Possess at a minimum High School Diploma/GED.
Be available to collaborate with enrolled members at least 5 days per week.
Document direct service delivery according to Medicaid and CSEUC standards.
NC Certified Peer Support Specialist.
Valid driver's license.
Maintain current North Carolina Peer Support Certification.
Ability to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.

Skills

Ability to read a medical record and find pertinent information quickly.
Ability to write complete service notes.
Ability to effectively present information and respond to questions from consumers and/or the public.

Location

Client’s living environment
Community

Education Level

High School Diploma/GED
NC Certified Peer Support Specialist
North Carolina Peer Support Certification