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About the Role

Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.

Responsibilities

• Provide customer service, answering questions on directions, events, building locations, and parking policies.
• Instruct customers on parking fee payment methods using onsite Pay-stations, TEXT2PARK, and QR Code platforms.
• Learn all onsite tenant validation programs.
• Issue citations and warnings for non-compliance using computerized handheld devices or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Assist customers at exit lanes and manage egress.
• Replace parking equipment arm gates when necessary.
• Assist maintenance staff with parking program and facility upkeep, including inspecting lots for issues, painting, cleaning, repairing meters and pay stations, and installing signs.
• Assist in the collection and security of all parking revenues and fees from citations, multi-parking spaces, and TEZ technology.
• Support event staff with parking activities, including setup, traffic control, payment receipt, and lot usage control.
• Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
• Prepare and input daily field financial data into revenue reports and systems.
• Maintain individual client parking accounts, including additions, deletions, and changes.
• Enter and post monthly receivable payments.
• Coordinate, monitor, review, and collect overdue/outstanding accounts.
• Create and pull daily parking revenue reports from TEZ, Flow Bird, Verge, Park-Link, SMS, and T2P platforms.
• Reconcile daily paperwork revenue and pull reports from different revenue stream platforms.
• Create a daily DCR and update all daily reports.
• Update the daily traffic counts report.
• Update parking enforcement revenue report.
• Update Tenant Validation Report.
• Perform accounts payable bank reconciliations, detailed record keeping, answer phones, file, and communicate with clients.
• Interact with the Operations Manager.
• Perform other related duties as assigned by management.

Requirements

• Ability to walk for extended periods.
• Ability to work in all weather conditions.
• Must be 18 years of age or older at time of hire.
• Must be willing to work a flexible schedule.
• Maintain a valid state-issued driver's license with a current address and acceptable driving record, if driving a company vehicle or on company business.
• Availability to work second shift, third shift, and/or weekends may be required depending on location needs.

Skills

• Exercise proper judgment, tact, and diplomacy.
• Sound independent judgment.
• High level of customer service.
• Knowledge of geography of the area being enforced.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.
• Ability to read, write, and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability to changes in the work environment, delays, or unexpected events.
• Ability to use a clock (standard/military time), calculator (optional), or credit card machine for transactions.
• Ability to maintain a pleasant and mannerly demeanor on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Initiative-taking with strong personal drive.
• Proven customer service skills.
• Willingness to lead by example.
• Knowledge of basic bookkeeping or accounting principles.
• Excellent organizational abilities.
• Excellent time management abilities.
• Excellent problem-solving abilities.
• Strong knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to multi-task in an office setting.

Work Type

• Full Time

Salary/Compensations

• $20.00 hourly rate