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About the Role

The Client Success Coordinator supports the Commercial team in delivering CRM campaigns for a large grocery retailer. This role involves coordinating campaign briefs, managing client communications, and overseeing internal processes to ensure accurate and timely campaign delivery. The successful candidate will ensure campaign information and supporting materials are complete and validated, working collaboratively with clients and internal teams in a client-focused environment. Full training on Catalina’s systems, products, and campaign processes will be provided.

Responsibilities

Act as a day-to-day coordination contact for client campaign requests
Support the coordination of CRM campaigns from briefing through to delivery
Manage client communications professionally, timely, and in an organised manner
Ensure campaign briefs and supporting materials are complete and submitted within agreed timelines
Review campaign information and identify any missing or incorrect details
Liaise with clients and internal teams to resolve briefing queries and support smooth campaign delivery
Work closely with Commercial and Operations teams to ensure campaigns are set up accurately
Help maintain high standards of client service and campaign delivery
Maintain accurate records and manage multiple campaign tasks simultaneously

Requirements

Strong administrative and organisational experience, ideally gained within a client-facing or coordination role
Experience managing multiple priorities and deadlines in a busy working environment
Excellent attention to detail and ability to work accurately across multiple tasks
Not eligible for visa sponsorship
Must be able to maintain legal authorisation to work in the UK independently of employer sponsorship now and in the future
Experience in customer success, account coordination, campaign management, or client services is desirable but not essential

Skills

Strong written and verbal communication skills
Confident working collaboratively with both clients and internal stakeholders
Proactive approach to problem-solving and resolving issues
Comfortable learning new systems, processes, and products
Good working knowledge of Microsoft Office, particularly Excel

Location

Central London office
UK

Work Type

Hybrid

Salary/Compensations

Competitive base salary plus sales incentive bonus

Benefits

Full training on Catalina’s systems, products, and campaign processes
Comprehensive suite of programs to support health and well-being, professional goals, and financial security
Environment of continuous learning and development
Collaborative and supportive work environment
Contributory pension scheme
Private medical insurance
Life insurance
Permanent Health Insurance
24 days holiday excluding bank holidays, plus birthday day off
Cycle2work
Retail savings platform
Employee Assistance Program

About the Company

Catalina UK is a leading multi-channel shopper activation business and a Retail Centre of Excellence, consistently awarded one of the UK’s ‘Great Places to Work’.
Catalina UK transforms data into insights and insights into action through a seamless consumer experience, driving results for Retail customers and CPG partners.
Catalina UK's mission is to convert shoppers into buyers and buyers into loyal fans, aiming to be the UK Retailers’ partner of choice for shopper engagement and loyalty.
Catalina is a recognized leader in shopper intelligence and precisely targeted in-store and digital media that personalizes the shopper journey.
Powered by an unrivaled real-time shopper database and AI-optimized data science, Catalina helps retailers, CPG brands, and agencies optimize media planning, execution, and measurement.
Catalina prioritizes the privacy and security of entrusted data and maintaining consumer trust.
Catalina has operations in the United States, Costa Rica, and Europe.
Catalina seeks curious, creative, and analytical individuals to be indispensable partners in customer growth and revolutionize consumer connection with brands and retailers.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
Committed to investing in, empowering, and retaining an inclusive community within the company.
Dedicated to hiring the best and brightest from all backgrounds, experiences, and perspectives.
Believes that true innovation happens when everyone has a seat at the table and a voice to be heard.
Goal is to ensure all talented professionals are equipped with support, resources, and the opportunity to excel.