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About the Role

This hybrid clinician role provides direct patient care across various health centers and via telehealth, manages EHR tasks, and supports the Care Coordination Team, focusing on follow-up for abnormal results and complex care plans. The role contributes to Planned Parenthood of Southern New England's mission of providing reproductive health care and sexual health education.

Responsibilities

• Provide in-clinic patient care within a designated region.
• Cover telehealth sessions from a health center or administrative building.
• Cover asynchronous e-visits.
• Support health center teams by managing EHR Inbaskets and follow-up.
• Assist as needed in the Care Coordination Team.
• Provide direct patient care in accordance with PPSNE protocols, in person and via telehealth.
• Manage follow-up of abnormal results.
• Sign off on lab reports.
• Provide clinical and clinician support to the Care Coordination Team.
• Communicate with patients regarding complex care plans, such as beta quant HCG follow-up and urgent follow-up.
• Ensure high-quality direct patient interactions in person, on telehealth, and on asynchronous e-visits.
• Perform physical exams, order and/or perform appropriate laboratory testing, and recognize deviations from normal.
• Perform and interpret limited pelvic ultrasound.
• Implement individualized regimen of care in compliance with PPSNE medical policies and procedures, including patient education and referral of services.
• Initiate appropriate tracking of abnormal results and referrals.
• Complete documentation of patient care in the medical record in a timely and complete manner.
• Maintain appropriate billing and coding practices.
• Provide telephone triage for incoming clinical calls, as needed.
• Communicate with patients regarding complex care plans such as beta quant HCG follow-up, breast and cervical health follow-up, and any urgent follow-up.
• Complete follow-up on laboratory and imaging results per PPFA Medical Standards and Guidelines.
• Provide medication abortion and participate in the evaluation and management of patients receiving procedural abortion services.
• Maintain clinical quality assurance standards as set forth by PPSNE.
• Appropriately recognize the boundaries of one’s own knowledge and utilize the appropriate channels for support.
• Participate in providing all medical services offered by PPSNE after appropriate training and privileging.
• Demonstrate proficiency in follow-up policies, procedures, and practices.
• Sign off on lab/imaging reports and create follow-up plans for abnormal lab or imaging results, in adherence with affiliate protocols.
• Document clearly and comprehensively so that the Care Coordination Team and health center staff can easily carry out notifications and reminders for each follow-up plan.
• Support the agency’s mission and all sexual and reproductive health services offered.
• Complete all responsibilities according to established protocols, policies, and standard practices in customer service, quality assurance, and regulatory compliance programs (HIPAA, OSHA, CLIA).
• Maintain active licenses and certifications as required to fulfill the role, including state medical license, DEA license, and BLS Certification.
• Complete reappointment process with Credentialing every three years.
• Support quality improvement activities such as performing chart audits.
• Partner with the Center Manager in supervision of clinical care and training of Clinic Assistants and volunteers.
• Demonstrate flexibility, leadership, and teamwork.
• Participate in the training of other clinicians and precept medical learners.
• Support a culture of feedback; being open and willing to give and receive feedback.
• Provide a rich exchange of information and ideas between sites and departments.
• Work collaboratively with volunteers to achieve the agency’s mission.
• Meet goals and key performance indicators for creating patient access to care within PPSNE’s care team models.
• Participate effectively in health center efforts to achieve patient access and revenue cycle goals.
• Deliver patient care consistent with client expectations and quality initiatives.
• Adhere to affiliate policies and procedures on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Contribute to quality improvement goals and activities.
• Ensure that interactions incorporate PPSNE values of integrity, partnership, client focus, communication, and quality.
• Support provision of services that are culturally and linguistically competent for our diverse patient population.
• Take the initiative to develop own awareness and knowledge of the diverse backgrounds of the communities we serve.
• Demonstrate interest in and commitment to health equity.
• Build authentic relationships and trust with a diversity of people.
• Bring a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference.
• Communicate decisions effectively with staff and demonstrate judgment in knowing when and how to gather meaningful input.
• Travel to different sites at the affiliate, as assigned, to provide clinical coverage.
• Be flexible in changing schedule to meet patient access needs at assigned centers.

Requirements

• Graduation from a recognized Nurse Practitioner, Physician Assistant, Nurse Midwife training program, or Medical School.
• Appropriate professional certification (ANCC, NCC, ACNM, NCCPA, or MD).
• Active licensure in good standing (State Medical License for CT and/or RI, Controlled Substance Registration, DEA).
• Basic Life Support certification.
• Experience in sexual and reproductive healthcare.
• Primary care experience preferred.
• Bilingual preferred (English-Spanish).
• Demonstrated leadership skills.
• Sound decision-making ability, both collaboratively and independently.
• Demonstrated project management skills, including excellent follow-through for multiple projects at multiple locations.
• Ability to work independently as needed.
• Comprehensive understanding of the various follow-up plans outlined by affiliate guidelines.
• Excellent customer service skills.
• Superb attention to detail and ability to follow processes and procedures from beginning to end within established timelines.
• Ability to utilize data to inform the decision-making process.
• Desire to work as part of an interdisciplinary team to meet the needs of patients.
• Strong supporter of PPSNE mission and all reproductive health services offered.
• Alignment with and ability to lead through the agency’s core values and diversity philosophy.
• Good interpersonal skills communicating with patients and co-workers.
• Ability to operate the required equipment.
• Ability to handle discreet, confidential information.
• Flexibility to pivot scheduled job role, including covering unplanned health center absences.

Skills

• Leadership
• Decision-making
• Project management
• Follow-through
• Customer service
• Attention to detail
• Data utilization
• Interpersonal communication
• Operating required equipment
• Handling confidential information
• Flexibility
• Clinical quality assurance
• Billing and coding practices
• Telephone triage
• Medical record documentation
• Physical examination
• Laboratory testing (ordering and performing)
• Pelvic ultrasound (performing and interpreting)
• Individualized care regimen implementation
• Tracking abnormal results and referrals
• Medication abortion provision
• Evaluation and management of procedural abortion services
• Proficiency in follow-up policies and procedures
• Chart auditing
• Training and precepting medical learners
• Relationship building
• Self-awareness
• Empathy
• Humility

Location

• Hybrid
• Floating to health centers within a designated region
• Connecticut and/or Rhode Island

Work Type

• Hybrid
• Full-time

Experience Level

• Entry-level to experienced
• Experience in sexual and reproductive healthcare
• Primary care experience preferred

Education Level

• Graduate of Nurse Practitioner, Physician Assistant, Nurse Midwife training program, or Medical School
• Professional certification (ANCC, NCC, ACNM, NCCPA, or MD)
• Basic Life Support certification

Salary/Compensations

• $88,036 - $146,727 annually, based on full years of experience
• New graduates start at approximately $117,380 annually
• Includes a $5,000 sign-on bonus for all clinicians
• Floating differential of $500/day
• Salaries are non-negotiable

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Retirement savings
• Tuition reimbursement
• Generous paid time off
• Flexible spending account
• Wellness program

About the Company

• Planned Parenthood of Southern New England is one of the region’s largest and most trusted providers of reproductive health care.
• The organization is recognized for its wide array of services, outstanding sexual health education, and strong commitment to social justice.
• Working for Planned Parenthood is being part of a powerful movement dedicated to shaping the future of sexual health and reproductive rights for all people.

Equal Opportunity

• PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment.
• Employment decisions are based on merit, qualifications, and business needs.
• PPSNE does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category.
• Discrimination and retaliation are strictly prohibited.