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About the Role
Lead and deliver technology initiatives within the CRM & Telephony and Document Management pillar, reporting to the CTO - Transformation. Drive strategic alignment, oversee program delivery, and ensure transformation outcomes support long-term organizational goals.
Responsibilities
- Provide program leadership, setting direction, priorities, and managing resources across the technology transformation lifecycle.
- Engage and collaborate with executive committee members and senior stakeholders to secure buy-in and align with transformation delivery objectives.
- Drive innovation and technical excellence, ensuring robust and future-ready solutions.
- Manage a delivery pillar budget of $15m+, monitor financial performance, and ensure commercial value.
- Champion delivery excellence, ensuring consistent achievement of milestones, quality standards, and desired outcomes.
- Build and lead an effective delivery team of technical specialists and delivery professionals.
- Identify and proactively manage risks and issues, adapting plans to maintain momentum and minimize disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and team member development.
- Represent the organization externally as an ambassador for technology transformation.
Requirements
- Proven experience delivering large-scale, complex technology transformation programs, including centralized CRM platforms (MS Dynamics 365 and Power Platform) and enterprise-wide archiving and document management solutions.
- 10+ years in Project/Programme Management (flexible based on knowledge).
- Experience with MS Dynamics and Power Platform (highly desirable).
- Experience in Insurance, Financial Services, or other regulated industries (highly desirable).
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels.
- Strong commercial acumen and demonstrable financial management experience, with a focus on outcomes and quality.
- Resilient, adaptable, and forward-thinking, with a passion for innovation.
- Personal commitment to inclusivity, continuous learning, and development of others.
Skills
- MS Dynamics 365
- Power Platform
- Project Management
- Programme Management
- Stakeholder Management
- Influencing
- Commercial Acumen
- Financial Management
- Innovation
- Technical Excellence
- Risk Management
- Issue Management
- Team Leadership
- Collaboration
- Inclusivity
- Continuous Learning
Location
- London
- York
- Hybrid
Work Type
- Permanent
- Hybrid
- Full-time
Experience Level
- 10+ years in Project/Programme Management
Benefits
- Bonus
- Contributory pension
- 25 days annual leave
- 2 Hiscox days
- 4 week paid sabbatical with every 5 years’ worth of service
- Private medical for all the family
- Employee benefits for mental and physical wellbeing
About the Company
- Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet, and growth potential.
- Listed on the London Stock Exchange and headquartered in Bermuda, with over 3,000 staff across 14 countries and 34 offices.
- Structured by geography and product, Hiscox has grown from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand.
- Business lines include London Market, Reinsurance & Insurance Linked Securities (ILS), Retail: Hiscox USA, Hiscox UK, Hiscox Europe.
- A global, specialist insurer with 3,000 employees and 32 offices in 12 countries.
- Prioritizes strong values such as integrity and courage, with people working together for each other and customers.
Equal Opportunity
- Hiscox is committed to diversity and creating a truly inclusive culture, which drives success.