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About the Role
MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business. As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.
Responsibilities
- Manage end-to-end renewal process for assigned customer accounts.
- Engage with customers 120 days in advance to secure timely renewals.
- Prepare accurate renewal quotes and contracts, ensuring policy compliance.
- Build and maintain strong customer relationships.
- Advise customers to maximize value from MongoDB.
- Utilize data and reporting tools to track performance, forecast renewals, and identify at-risk accounts.
- Provide management with updates on renewal status and key metrics.
- Collaborate with sales, customer success, and internal stakeholders for coordinated renewals.
Requirements
- 1+ years of experience in a customer-facing sales or revenue role.
- Experience owning deals or commercial outcomes through close (renewals, expansions, contract execution).
- Strong performance against defined targets, metrics, or goals.
- Outstanding verbal and written communication skills.
- Strong problem-solving, organization, and negotiation skills.
- Ability to manage multiple opportunities in a fast-paced, dynamic environment.
- Ability to build solid relationships with internal and external stakeholders.
- Self-motivated with a strong drive to succeed.
- Prior exposure to database, cloud, and infrastructure technology (plus).
Skills
- Exceptional communication skills
- Interpersonal skills
- Operational excellence
- Deal formulation
- Negotiation
- Aptitude to learn MongoDB products and policy
- Stakeholder relationship management
- Problem-solving
- Organization
- Relationship building
- Database technology
- Cloud technology
- Infrastructure technology
Location
- Austin, Texas
Work Type
- Hybrid
Experience Level
- 1+ years of experience
Salary/Compensations
- $66,560 - $66,560 USD
Benefits
- Continuous career development
- Best-in-breed Sales trainings
- Generous and competitive benefits
- Parental leave
- Fertility and wellbeing support
- Friendly and inclusive workplace culture
- Equity
- Employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Transgender-inclusive health insurance coverage
- Health benefits offerings
About the Company
- MongoDB empowers customers and people to innovate at market speed.
- Redefined the data platform for the AI era, enabling industry disruption with software.
- Offers a unified, globally distributed data platform to modernize workloads, embrace innovation, and unleash AI.
- MongoDB Atlas is a globally distributed, multi-cloud data platform available on AWS, Google Cloud, and Microsoft Azure.
- Powers the next era of software with over 67,000 customers, including 75% of the Fortune 100 and AI-native startups.
- Guided by Leadership Commitment, shaping decisions and interactions.
- Committed to developing a supportive and enriching culture for employee growth and business impact.
- Values employee wellbeing, offering support like affinity groups, fertility assistance, and parental leave.
Equal Opportunity
- MongoDB provides necessary accommodations for individuals with disabilities in the application and interview process.
- MongoDB, Inc. provides equal employment opportunities and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.