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About the Role

Join La-Z-Boy, an industry-leading organization transforming comfort globally, fostering an inclusive environment built on family values. As a Sales Consultant, you will sell luxury, modern, and stylish furniture, guiding high-end clients through a premium sales experience and creating inspired spaces while earning unlimited commission.

Responsibilities

• Guide high-end clients through a premium sales experience.
• Create inspired spaces with world-class furniture and décor.
• Curate luxury looks and earn commissions.
• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote and achieve Design program sales goals.
• Execute the La-Z-Boy selling process, ensuring a favorable customer experience.
• Develop and utilize sales skills including rapport building, needs discovery, presentations, objection handling, and closing.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of product features and benefits.
• Schedule and conduct professional home consultations for customized room designs.
• Execute and champion the Design process following company guidelines.
• Support design-related functions in the store.
• Provide the highest level of customer service.
• Ensure informative and positive customer experiences using product knowledge and selling processes.
• Utilize Podium for customer satisfaction and follow-up.
• Make sound business decisions to promote customer satisfaction and team environment.
• Respond to incoming phone calls and emails.
• Assist in handling customer issues and complaints, providing solutions.
• Maintain positive working relationships with store employees.
• Assist in training, coaching, and developing new peers on product knowledge and selling skills.
• Promote a culture of sales and service.
• Assist with maintaining the store's visual appearance, including displays, tagging, and cleanliness.
• Accurately complete order information, collect deposits, maintain customer records, and research payments/deliveries.
• Accurately complete daily On-Point system logs.
• Demonstrate urgency, enthusiasm, and excitement with the team and customers.
• Maintain knowledge of company standards, product, and internal systems.
• Consistently schedule deliveries with customers.
• Open and close the store.

Requirements

• Polished, persuasive, and ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering exceptional customer experiences.
• Experience in sales or retail, with luxury experience preferred.
• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills for effective communication, rapport building, and positive influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively as part of a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and motivated to achieve more.
• Strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Ability to sit, walk, bend, and stoop.
• Ability to pass background and drug screen.
• Ability to meet company’s Driver Management Program qualifications if travel/driving is required.

Skills

• Polished communication
• Persuasion
• Ambition
• Passion for modern aesthetics
• Passion for premium materials
• Attention to detail
• Customer service
• Delivering exceptional experiences
• Sales experience
• Closing sales
• Organizational skills
• Interpersonal skills
• Negotiation
• Time management
• Teamwork
• Microsoft Office proficiency (Word, Excel, Outlook, PowerPoint)

Location

• Patchogue, NY

Work Type

• Full-time

Experience Level

• Experienced in sales or retail
• Previous selling experience strongly preferred

Education Level

• High School Diploma or equivalent
• Bachelor’s degree in Business or a related field (preferred)

Salary/Compensations

• Base pay plus unlimited commission
• Training pay: $18 per hour for 2-6 weeks
• Average annual earning potential after training: $35,000 - $55,000+ (inclusive of base, bonus, and commission)
• Post-training base pay: $15 per hour (varies by store location)
• Uncapped commission: 3% on La-Z-Boy Design Sales, 2% on other sales
• Quarterly bonus opportunity of $1,500 based on individual sales goals
• Company ensures pay meets state/local minimum wage requirements

Benefits

• Health Insurance (Blue Cross/Blue Shield)
• Prescription coverage (Optum)
• In-Network Dental Insurance
• Vision Insurance
• Paid Vacation (two weeks prorated for new hires)
• 401k with company match (up to 6%)
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account (tax-free contributions, growth, and withdrawals)
• Tuition Reimbursement (up to $5,250 per calendar year)
• Employee Assistance Program (free counseling, financial, and legal resources)
• 9-11 paid holidays each year
• Personal time (non-exempt only) or state mandated sick time
• Exclusive employee discounts

About the Company

• La-Z-Boy Incorporated is an industry-leading organization with over 10,000 team members globally.
• The company transforms the power of comfort, empowering employees to change lives in homes, work, and communities.
• Fosters an inclusive environment honoring a legacy built on family.
• Values people as its most important asset, with innovation propelling its future.
• Builds incredible furniture since 1927.
• Operates manufacturing facilities, Furniture Galleries, and a LEED-certified world headquarters.
• Prioritizes clear communication and rewards outstanding talent.
• Values passion, innovation, and community support.

Equal Opportunity

• La-Z-Boy Incorporated is an equal opportunity employer.
• Values diverse backgrounds, experiences, perspectives, and viewpoints.
• All applicants considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Committed to fostering an environment where all employees feel valued, included, and empowered.
• Provides reasonable accommodations for qualified individuals with disabilities during the application/interviewing/hiring process.