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About the Role

Join La-Z-Boy, an industry-leading organization transforming comfort globally, where employees change lives and innovation propels the future. As a Sales Consultant, sell luxury, modern, and stylish furniture, leveraging natural charm, design eye, and competitive drive for significant results and income.

Responsibilities

• Guide high-end clients through a premium sales experience.
• Create inspired spaces with world-class furniture and décor.
• Curate luxury looks and earn commissions.
• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist designers in achieving sales goals.
• Execute the La-Z-Boy selling process to provide a favorable customer experience.
• Develop and utilize sales skills including approach, rapport building, needs discovery, presentations, objection handling, closing, and follow-up.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of existing and new product lines.
• Schedule professional home consultations to present customized room designs.
• Execute and champion the Design process following company guidelines.
• Support design-related functions in the store.
• Provide the highest level of customer service.
• Ensure an informative and positive customer experience using product knowledge and selling processes.
• Effectively use Podium for customer satisfaction and follow-up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Respond to incoming phone calls and emails.
• Assist in handling customer issues and complaints, providing appropriate solutions.
• Maintain positive working relationships with all store employees.
• Assist in training, coaching, and developing new peers on product knowledge and selling skills.
• Promote and champion a culture of sales and service.
• Assist with maintaining the overall visual appearance of the store, including displays and cleanliness.
• Accurately complete order information, collect deposits and fees, and maintain customer records.
• Research customer payments and deliveries.
• Accurately complete daily On-Point system logs.
• Demonstrate urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing the store.

Requirements

• Polished, persuasive, and ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering the wow factor.
• Experienced in sales or retail, with luxury experience preferred.
• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate, build rapport, and influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals and motivated to achieve more.
• Strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Ability to pass background and drug screen.
• Ability to meet qualifications for the company’s Driver Management Program if travel/driving is required.

Skills

• Communication skills
• Customer service skills
• Organizational skills
• Interpersonal skills
• Persuasion skills
• Negotiation skills
• Time management
• Prioritization
• Teamwork
• Initiative
• Attention to detail
• Microsoft Office proficiency (Word, Excel, Outlook, PowerPoint)
• Sales skills

Location

• Middletown, NY

Work Type

• Full-time

Experience Level

• Experienced in sales or retail
• Previous selling experience

Education Level

• High School Diploma or equivalent
• Bachelor’s degree in Business or a related field (preferred)

Salary/Compensations

• Base pay plus unlimited commission
• Top performers earn $45,000 - $50,000+ annually
• Training pay: $16 per hour for 2-6 weeks (no commission)
• Average annual earning potential after training: $35,000 - $55,000+ (inclusive of base, bonus, and commission)
• Post-training base pay: $13 per hour (varies by store location)
• Uncapped commission: 3% on La-Z-Boy Design Sales, 2% on other sales
• Quarterly bonus opportunity of $1,500 based on individual sales goals
• Company ensures pay meets state/local minimum wage requirements

Benefits

• Sleek, modern showroom environment
• Ongoing training in luxury sales, interior trends, and design consultation
• Exclusive employee discounts
• Health Insurance through Blue Cross/Blue Shield
• Optum for Prescriptions
• In-Network Dental Insurance
• Vision Insurance
• Paid Vacation
• 401k with company match (up to 6%)
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account (tax-free contributions, growth, and withdrawals)
• Tuition Reimbursement (up to $5,250 per calendar year)
• Employee Assistance Program (free counseling, financial, and legal resources)
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

About the Company

• La-Z-Boy Incorporated has over 10,000 team members globally.
• The company transforms the power of comfort daily, empowering employees to change lives.
• Fosters an inclusive environment honoring a legacy built on family.
• An industry-leading organization where people are the most important asset and innovation propels the future.
• Believes in the transformational power of comfort.
• Prioritizes clear communication and rewards outstanding talent.
• Empowers people to build something amazing every day, from manufacturing facilities to Furniture Galleries and LEED-certified headquarters.
• Values passion, innovation, and helping communities.
• Has been building furniture since 1927.
• Represents decades of hard-working, talented individuals continuing a legacy and propelling the company into the future.

Equal Opportunity

• La-Z-Boy Incorporated is an equal opportunity employer.
• Values diverse backgrounds, experiences, perspectives, and viewpoints of employees.
• All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Committed to fostering an environment where all employees feel valued, included, and empowered.
• Qualified individuals needing reasonable accommodations for the application/interviewing/hiring process due to disability can contact recruiting@la-z-boy.com or call 734-242-1444.