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About the Role

At Swarovski, your ideas are valued, contributing to unforgettable customer moments. Join our retail team to bring brilliance to life with an iconic fashion and design brand. Be part of a culture where service meets style, reflecting Swarovski's pop luxury and elegance. This role involves delivering exceptional service, creating memorable brand experiences, inspiring customers with product passion, achieving sales goals, and contributing to a vibrant team.

Responsibilities

Deliver outstanding customer service and create emotional connections through storytelling
Build trust and lasting relationships with customers, promoting loyalty programs
Achieve individual and team sales goals, taking accountability for results
Collaborate with your team to create a welcoming, organized store environment
Stay up to date with brand product knowledge, using digital tools to enhance the customer experience

Requirements

Passionate about fashion, luxury, or lifestyle brands
Experienced in a multicultural retail environment
Excellent and proven customer service skills and a winning personality that builds trust
Curious, empathetic, and results-driven team player with a commercial mindset
Digitally savvy and comfortable using retail technology
Confident expressing individuality and bringing creative ideas to the team

Skills

Customer service
Storytelling
Relationship building
Sales goal achievement
Team collaboration
Product knowledge
Digital literacy
Retail technology proficiency
Commercial acumen
Empathy
Creativity

Experience Level

Experienced

Salary/Compensations

19.41 - 22.65 Hourly
Ability to participate in a sales incentive bonus pay program

Benefits

Recognition awards that celebrate achievements
Exclusive employee discounts on Swarovski products
Paid volunteering leave to support causes
Global employee assistance program offering support in mental, physical, and emotional health, managerial support, financial, and legal matters
Comprehensive product and personal training
Opportunities for career development

About the Company

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality.
Founded in Austria in 1895, Swarovski designs, manufactures, and sells the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are central to the brand, encompassing circular innovation, diversity, inclusion, and the philanthropic work of the Swarovski Foundation.
Swarovski empowers people to express individuality with confidence and respect, believing different perspectives foster strength.
Joining Swarovski means contributing to a larger purpose, creating positive impact, and inspiring the world of interior décor, fashion, culture, film, and entertainment.

Equal Opportunity

Swarovski is an equal opportunity employer.
Committed to fair, inclusive recruitment and building a workplace where everyone feels they truly belong.
All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status, and disability.