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About the Role

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Join our retail team to deliver exceptional service, create memorable brand experiences, inspire customers with product passion, achieve sales goals, and contribute to a vibrant team, reflecting the pop luxury and elegance of Swarovski.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships with customers, promoting loyalty programs.
• Achieve individual and team sales goals, taking accountability for results.
• Collaborate with your team to create a welcoming, organized store environment.
• Stay up to date with brand product knowledge, using digital tools to enhance the customer experience.

Requirements

• Passionate about fashion, luxury, or lifestyle brands.
• Experienced in a multicultural retail environment.
• Excellent and proven customer service skills with a winning personality that builds trust.
• Curious, empathetic, and results-driven team player with a commercial mindset.
• Digitally savvy and comfortable using retail technology.
• Confident expressing your individuality and bringing creative ideas to the team.

Skills

• Customer service
• Digital savvy
• Retail technology
• Storytelling
• Sales
• Teamwork
• Commercial mindset

Experience Level

• Experienced in a multicultural retail environment

Salary/Compensations

• 22.32 - 26.04 Hourly
• Sales incentive bonus pay program

Benefits

• Recognition awards
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave
• Global employee assistance program offering support in mental, physical, emotional health, managerial, financial, and legal matters
• Comprehensive product and personal training
• Opportunities for career development

About the Company

• Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality.
• Founded in Austria in 1895, Swarovski designs, manufactures, and sells the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
• Sustainability and responsibility are central to the brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.
• Empowers people to express individuality with confidence and respect, believing different perspectives strengthen the company.
• Joining Swarovski means being part of a bigger purpose, creating positive impact, and inspiring the world of interior décor, fashion, culture, film, and entertainment.

Equal Opportunity

• Swarovski is an equal opportunity employer.
• Committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
• All employment decisions are made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status, and disability.