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About the Role

We have an exciting opportunity to join our Facilities Services team, overseeing a portfolio of prestigious corporate office clients across Central London. Leading a team of mobile electrical and mechanical technicians, you'll take full ownership of service delivery across multiple client contracts, ensuring exceptional customer experience, operational excellence and commercial performance. This is a highly visible role where you'll act as the key point of contact for clients, building trusted relationships whilst driving continuous improvement and identifying opportunities to grow our services. Reporting into the Head of Operations, you'll work closely with engineers, support teams and key stakeholders to ensure contracts are delivered safely, efficiently and in line with agreed service levels.

Responsibilities

Lead and motivate a mobile team of electrical and mechanical engineers across multiple client sites.
Build strong, collaborative relationships with clients and act as the primary point of contact for all service delivery matters.
Manage contract performance against agreed KPIs and SLAs, ensuring consistently high standards of service delivery.
Take ownership of contract financial performance, including revenue, profitability, WIP management and debt control.
Conduct regular service review meetings with clients to ensure expectations are met and opportunities for improvement are identified.
Manage specialist subcontractors and service partners, ensuring quality, compliance and value for money.
Identify and develop opportunities for additional works, projects and contract growth.
Drive a strong health and safety culture across all activities and ensure compliance with company procedures and statutory requirements.
Support recruitment, onboarding, development and performance management of engineering teams.
Work collaboratively with operational support functions to deliver a seamless customer experience.

Requirements

Experience as a facilities management professional building client relationships, leading teams, and delivering high-quality services across a varied portfolio.
Commercial awareness, customer focus, and passion for developing people while maintaining high operational standards.
Experience managing hard FM maintenance contracts within commercial office environments.
Strong leadership skills and experience managing mobile engineering teams.
A proven track record of building and maintaining excellent client relationships.
Experience managing contract budgets and delivering strong commercial performance.
Good understanding of KPI and SLA-driven service delivery.
Strong knowledge of health and safety legislation and safe systems of work.
An electrical or mechanical engineering background, ideally supported by a relevant technical qualification.

Skills

Strong leadership skills
Excellent communication skills
Organisational skills
Stakeholder management skills
Proactive approach
Continuous improvement mindset
Commercial awareness
Customer focus
Passion for developing people
Ability to maintain high operational standards

Location

Central London
Hybrid with regular client site visits

Work Type

Permanent

Experience Level

Experienced

Education Level

Electrical or mechanical engineering background
Relevant technical qualification (ideal)

Salary/Compensations

Competitive
Car Allowance

Benefits

25 Days Holiday + Bank Holidays with the option to Buy/Sell additional days
Pension with a leading provider and up to 8% employer contribution
Private Medical Insurance
Life Assurance
Personal Wellbeing and Volunteer Days
Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle)
Free 24/7 Employee Assistance Programme, including counselling and legal advice
Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance and Cycle to Work Scheme
Ongoing training, development and career progression opportunities

About the Company

One of the leading independent engineering and services businesses in the UK.
Founded in 1921, with a turnover of £500m and 3000 employees.
Proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry.
Innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is valued, with a clearly defined development path, supported by regular reviews, training and ongoing support.

Equal Opportunity

Committed to building a culture where everyone is included, treated fairly and with respect, starting with recruitment.
Accommodations will be provided for the application or interview process upon request to ensure needs are met.