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About the Role

Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to resolve problems and ensure satisfaction. Promotes products and services. Works under the direction of a Field Supervisor or General Manager.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under general supervision
• Analyze, diagnose, and resolve customer problems professionally and accurately
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories
• Inspect equipment and perform diagnostics to prevent breakdowns
• Complete routine maintenance and equipment cleaning
• Deliver and remove parts and equipment for service work
• Record all required customer call information using a hand-held device
• Complete all forms and paperwork accurately and timely
• Collect payment from customers
• Communicate with dispatch to provide status reports and availability
• Deliver excellent customer service and sustain high satisfaction levels
• Promote products and services to customers
• Generate replacement product sales leads and communicate them to the Sales and Service Coordinator
• Ensure company property, vehicles, and tools are used, maintained, and accounted for
• Represent the company professionally, honestly, and ethically
• Follow standard procedures, stock company vehicle, return defective warranty parts, and replenish stock
• Perform other duties as assigned
• Maintain regular, reliable attendance

Requirements

• 1-2+ years’ experience in HVAC
• Possess all valid licensing or certification required by federal, state, provincial, or local laws for the work area
• EPA and safety certifications
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in various environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds

Skills

• Skilled at servicing heating, air conditioning, ventilation equipment, and related accessories
• Proficient mechanical aptitude
• Ability to operate all necessary tools and equipment for service projects
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow, and aligning belts and pulleys on all systems with little to no supervision
• Proficient at installing a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues
• Effective and efficient time-management and organizational skills

Experience Level

• 2+ years

Education Level

• High School Diploma/GED
• Additional training and technical training certification

About the Company

• Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses.
• Headquartered in Richardson, TX.
• Committed to doing what is right for customers and employees.
• Provides employees with training, support, and opportunities for unlimited professional growth.
• Strong focus on customer experience and growth.
• Goal is to be the best and biggest in the markets served.
• Unwavering commitment to customers.

Equal Opportunity

• Service Experts Heating & Air Conditioning is an equal opportunity employer.
• All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Committed to making the workplace accessible to individuals with disabilities.
• Provides reasonable accommodations, upon request, for individuals to participate in the application and hiring process.